I get "Error Number 0x80040706 Description: Object Reference not set" when trying to install rome total war gold edition

I get "Error Number 0x80040706 Description: Object Reference not set" when trying to install rome total war gold edition.

My computer system is windows vista- 64 bit and the instillation program in installshield.
 
I have been searching options on how to fix this for a few days now and to no avail. I scanned my computer and fixed all the problems and have just finished defragging my hard drive this morning before trying to install the game again.

any help is appreciated.

Hi Daniel,

 

Thank you for posting your query in Microsoft Community and thanks for giving us an opportunity to assist you.

 

As per the description, you are facing issues with installing Rome Total War Gold Edition game and receiving error message saying “Error Number 0x80040706 Description: Object Reference not set”.

 

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

 

1.       What are the troubleshooting steps have you tried to resolve the issue?

2.       Does the issue occur with this particular game/application?

3.       Have you made any changes on the computer prior to the issue?

 

Let’s follow these methods to fix the issue:

 

Method 1: You may use Microsoft Fixit mentioned in the following link and check if the issue persists.

 

Fix problems with programs that can't be installed or uninstalled

http://support.microsoft.com/mats/Program_Install_and_Uninstall/

 

Method 2: I would suggest you to perform clean boot and check if you are able to install the game.

 

Place the computer in a clean boot state and then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

 

Note: Follow the section “More information” to reset the computer to start as usual after troubleshooting with clean boot.

 

Method 3: I would also suggest you to scan your computer with Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software.

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

 

http://www.microsoft.com/security/scanner/en-us/default.aspx

 

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

 

Important: While scanning the hard drive if any bad sectors are found, the scanner tries to repair that sector, any data available on that might be lost.

 

Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

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Hi Imran

Thank you for the reply, i wanted to try out each of the methods before i replied. 

None of the methods worked, i still get the error code come up. 

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Hi Daniel,

 

Thank you for the prompt reply.

 

Let’s follow these methods and check:

 

Method 1: You may run Direct X diagnostic and check if that does the trick:

 

Run DirectX Diagnostic Tool

http://windows.microsoft.com/en-US/windows-vista/Run-DirectX-Diagnostic-Tool

 

Method 2: I would suggest you uninstall and reinstall display adapter drivers to the latest drivers by visiting the manufacturer’s website.

 

 

Refer to the links below for more details on updating display drivers:

 

 

Update a driver for hardware that isn't working properly

 

http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly

 

 

Update drivers: recommended links

 

http://windows.microsoft.com/en-US/windows-vista/Update-drivers-recommended-links

 

Please revert for any clarification on this or any Windows issue. We will be glad to help you.

 

Did this solve your problem?

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Great! Thanks for marking this as the answer.

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Last updated August 5, 2020 Views 2,667 Applies to: