C:\Users\<username>\Documents\File Folder name refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network..."

I recently ran into some computer troubles with my Dell laptop and had the motherboard, LCD screen and hard drive replaced.  I backed up all my music, photos and documents but when I tried to restore one particular folder, I got the following error message:

"C:\Users\<username>\Documents\<File Folder name>" refers to a location that is unavailable.  It could be on a hard drive on this computer, or on a network.  Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again.  If it still cannot be located, the information might have been moved to a different location."  

The other folders, including my music and photos, were fine.  I just installed the Vista Service Pack 2 but that didn't solve the problem either.  This particular folder was a shortcut on my desktop but I had checked my external hard drive before to make sure it had all the information and it was fine.  Can anyone please help?  Thanks.


Hi MilNJ,


This issue occurs if the original location of the file doesn’t match with the current location after the file has been restored. For instance, if the file was pointing to a drive (say F:) while performing the backup and now if F: doesn’t exist after the file restore, then you receive this error message.


As of now, I would suggest you to search for the file or folder using the Windows vista start search and check the exact location of the file or folder by checking the properties.


Check the location of the file or folder

a.    Click on Start; in the start search type the name of the file or folder.

b.    Right click on the file and check the location.

Note:I would suggest you to connect your external drive while searching the file

c.    Once you find the file, check the location of the file by right clicking on the file and clicking on properties.

d.    Once you’re able to find the file or folder, create a shortcut of the same and then check if you’re able to open the file or folder successfully.


Hope this information is helpful and let me know if you need any further assistance.

Mouneshwar R – Microsoft Support


Visit our Microsoft Answers Feedback Forum and let us know what you think

669 people found this reply helpful


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated November 30, 2020 Views 213,799 Applies to: