Windows Explorer (Vista) Not Responding

I've been having trouble for a few months with windows explorer (Vista).  It started after an automatic update made by my computer.  Every time I try to click on something on my windows bar across the bottom it freezes and gives me the error message "Windows Explorer Not Responding."  (NOT INTERNET EXPLORER)  I also lost my sound software completely.  I then restored my computer to an original point.  But soon after my computer re-updated, and although my sound has no problems now, I still have the very annoying "Windows Explorer Not Responding" error message every time I try to use my windows bar.  From the research I've done I have found plenty of people with the problems I've been experiencing.  But no onecanseem to give the right answer on how to fix it. It's only happening with Vista. Is there ANYONE who can help?
 

Question Info


Last updated November 5, 2018 Views 87,379 Applies to:
Answer

Hi coolis,
 
There are many steps which we could try lets try the basic step, we will have to place the computer in a clean boot state, to place the computer in a clean boot state follow the steps below:
 
    Step 1: Perform a clean boot
 

Log on to the computer by using an account that has administrator rights.

 
    b. Click Start
, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.  If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
 
     c. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
 
    d. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

     Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event     Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
 
    e. Click OK, and then click Restart.
 
Once you restart check if the issue is resolved in clean boot state.
 
If the issue does not occur in a clean boot state, follow the steps below to diagnose the program or startup item which is causing the issue.
 

Step 2: Enable half of the service

 

Follow steps 1a and 1b to start the System Configuration utility.

Click the Services tab, and then click to select the Hide all Microsoft services check box.

Click to select half of the check boxes in the Service list.

Click OK, and then click Restart.

 

Step 3: Determine whether the problem returns

 
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

 

Step 4: Enable half of the Startup items

 

Perform a clean boot by repeating step 1.

Click the Startup tab, and then click to select half of the check boxes in the Startup Item list.

Click OK, and then click Restart.

 

Step 5: Determine whether the problem returns

 
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

Step 6: Resolve the problem

 
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.

 

Step 7: Reset the computer to start as usual

 
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
 

Click Start , type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

On the General tab, click the Normal Startup option, and then click OK.

When you are prompted to restart the computer, click Restart.

 
You can also refer the link below for the above steps:
 
http://support.microsoft.com/kb/929135
 
I hope this information is helpful.
 
Please let us know if you require further help.
 
Regards
Rehman - Microsoft Support

John Rubdy
Forum Moderator | Microsoft Community

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