Q: "OUT OF FREQUENCY RANGE" (the error message) will not go away!

 I can't enter ANYTHING or lower my screen resolution.  Ctr/Alt/Delete doesn't work.  Escape doesn't work.  Shutting it down doesn't work.  Help!

Hi Betsy,


1. When exactly are you receiving this error message?

2. Have you made any recent software or hardware changes on the system?


Monitors have a limit of maximum supported frequency (Refresh rate) for each resolution setting at which display is refreshed. When you set a high resolution with a high frequency that is not supported by the monitor, it displays a message "Frequency out of range."


You may try the following steps and check if it helps.

Method 1: Start the computer in last known good configuration.

You may refer to the following article and try using last known good configuration and check.

Using Last Known Good Configuration


Method 2: Start the computer in VGA mode.
Step 1:

a. Start the computer and tap F8 key continuously to get advanced boot options menu.
b. From the list, select Enable low resolution mode and press  enter.

Refer the follwoing article: 

Step 2:

Once the system boots to the desktop in VGA mode, try these steps.
a. Click Start, type devmgmt.msc and press enter.
b. From the list of items, expand Display adapters.
c. Right click the device and click uninstall.
d. Restart the computer in the normal mode.


Method 3: Download and install the video card driver.

If you are able to boot in normal mode without any issues, then visit the system or device manufacturer website and download the latest version of video card or display adapter driver for the system and check.

Update a driver for hardware that isn't working properly

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This thread was originally created in the Hardware and Drivers forum.  The Microsoft Answers Moderation team has moved it to the Desktop and Personalization forum.  Thanks.


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Question Info

Views: 9,227 Last updated: June 14, 2018 Applies to: