my computer erased all my information how do i get it back when i hit restore it tells me theres no back up
im having a proablam whit my whole computer its like a whole new system i dont know what to do i use my computer for work and all my clientel information was there know its all lost can someone help me please thank you
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Do you know when this problem began? Try a System Restore to a point in timeBEFORE the problem began.
Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.
Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use
Windows Update for the updates. Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should
be able to restore with no problems.
If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one
you can borrow from ANYONE) or from a Recovery Disk. Here's the procedure:http://www.bleepingcomputer.com/tutorials/tutorial148.html.
To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work,
and exit. Put the CD in the drive and reboot. When prompted, push any key to boot from the CD.
If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk). Then let's check some of your system files:
Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).
If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files. Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here
or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228.
Try to post any corrupted files here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).
While in Command Prompt, type chkdsk /f /r and enter and let it run. It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive
and mostly remove that as a potential cause.
If that doesn't work, then please post any error messages from the Event Viewer concerning shutdown (Start / Control Panel
/ Administrative Tools / Event Viewer). Here's how to use Event Viewer:http://www.petri.co.il/vista-event-viewer.htm.
Look in the System section.
If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135.
If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as
explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.
Boot into Safe mode with networking and see if
the problem occurs there. Either result helps us narrow down the search for the cause.
If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk
(one you own or one you can borrow from ANYONE and only if you can still boot normally). Here's the procedure:http://www.vistax64.com/tutorials/88236-repair-install-vista.html.
Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove). If the version on the
system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows:http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.
Hopefully one of these procedures will resolve or at least identify the cause of your problem. If not, post back with results from what you tried and copies of some of the scans and we'll try something else. Post back in any case so we'll know how it turned
Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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