"An error is preventing this slideshow from playing" -

I had the photo screensaver working on my HP Pavillion Notebook for a month then one day there was an error "An error is preventing this "slideshow" from playing" and now this does not work either, nor do I have volume and the media player does not work either. Can someone help. Thank you. yiayiamou.

Question Info

Last updated September 1, 2019 Views 17,216 Applies to:
Hi yiayiamou

Thank you for Posting on Microsoft Answers.

Do you have a Restore Point you can go back to before these issues started?

Running the System Restore utility…

1.     Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.

2.     Click Continue or provide Administrator credentials if necessary.

3.     Click Choose a different restore point, and then click Next.

4.     Select a Date and Time prior to first sign of the issue you’ve described.

5.     If the date you need is in excess of (5) days click the Show restore points older than 5 days check box.


Important Notice: That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file.

I also recommend you do a System File Checker:

This scans for system files that may have become corrupted and will attempt to repair/replace them.  The steps to do the SFC scan are listed below:

Running the System File Checker

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.     Click Continue or supply Administrator credentials if prompted.

3.     In the Command Prompt window type the following, and press Enter:

sfc /scannow

4.     You should see the following on-screen messages:

Beginning the system scan. This process will take some time.

Beginning verification phase of system scan.

Verification % complete.

5.     Once the scan has completed you will receive an onscreen message resembling one of the following:

…found no integrity violations

found corruption but repaired it

found corruption that it could not repair

6.     Please reply with the completion message that you received.

If the above SFC Scan produces errors and says it cannot repair them, stay at the command prompt and do the following:
At the command prompt, type in:
notepad sfcdetails.txt then press the ENTER key
copy/paste the last 30 to 50 lines here so that we may look at the contents of the log file. - Thank you


Microsoft Answers Support Engineer
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