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windows rt app store wont download apps

No apps or updates will install from the app store. I just started using windows Rt and was able to download two apps. Now though when I try to download or update any thing it just says pending and nothing changes.

Since it worked before - you might try checking for Windows Updates and restarting:

 

From Start, type Windows Update. Tap Settings, then tap Check for updates from the search results.

Then go back to Start, open the Settings charm, tap Power, then Restart.

 

Another idea would be to try resetting the Store app - from Start, type wsreset.

 

Hope this helps,

 

Kate 

Learn something new - check out Surface.com/UserGuides

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 Hi Drew,

Thank you for contacting Microsoft Community and we will be glad to assist you with your concern.

As per the description provided, it looks like you are unable to install apps from Microsoft store; it would be great if you could answers this question in order to assist you further.
 
Have you made any changes to the computer prior to this issue?

I would suggest you to try the following methods and check if it helps.
Method 1:
Refer the steps from the following Microsoft article and check if it helps.

Why can't I find or install an app from the Windows Store? http://windows.microsoft.com/en-US/windows-8/why-find-install-app-windows-store

Method 2:

I would suggest you to reset the Store cache and check if it helps.
Please follow the steps given below.
a. Swipe in from the right edge of the screen, and then tap Search.
b. In the search box, enter Run.
c. In the Run window type "wsreset.exe" and then click ok it will clear all the cache in Windows store

If you need any other information about Windows, feel free to post your questions and we will be glad to help.

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These steps do not resolve the problem.

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Hi,

 

Thank you for the update.

 

1.     Are you using proxy network?

2.     Are you getting any error message or error code?

 

 

I would suggest you to run the Windows update troubleshooter and check if it helps.

 

a)    Press the ‘Windows + W’ key on the keyboard.
b)    Type Troubleshooter in the search box and then press enter.
c)    Select Troubleshooting. Click on view all and select Windows Update and follow the on-screen instructions.

 

 

Hope it helps.

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Last updated June 9, 2023 Views 5,031 Applies to: