After installing the new firmware path into my MS Surface RT tablet, its touchscreen became extremely non-responsive, basically useless!



My Surface RT became useless, after the new firmware version was installed by the Windows Update yesterday.


I cannot close applications because the touchscreen does not respond.


I cannot swipe the applications too.


It transformed my Surface tablet into a useless piece of hardware!


Is it possible to rollback the firmware upgrade?


Is there a corrections for this problem?


What can I do to solve it?


Thanks for any help.


Eduardo Quintana


Question Info

Last updated March 25, 2018 Views 1,104 Applies to:

Hello EduQuint,


You could try this, make sure the Surface is plugged in to power:


1. Turn off the device by holding power button down for 6-10 seconds


2. Tap the power button to turn it back on.


3. Once the surface logo appears, wait for circling dots to appear and then hold power button down for 6-10 seconds to turn device off again.


4. Repeat steps 2 & 3 until the surface logo appears with words underneath saying “Preparing Automatic Repair”


5. Recovery mode will start.


6. At the Bitlocker screen, tap “skip this drive”


7. Tap advanced options


8. Tap Troubleshoot


9. Tap Refresh


Refresh will take 10 to 25 minutes and will not affect your files, when it's done the Surface should go to the login screen. I hope it works for you, please mark this post as an Answer if it does!

Please mark this reply as an answer if it answers your question

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