cant sign in to my surface RT windows 8 tablet after password reset

I forgot my password to sign in into my surface RT windows 8 tablet, so i reset it online and then tried to sign in with the new password but it kept saying ...

"your pc is offline. please sign in with the last password used on this pc"

Why would window 8 ask me to do this when i've forgotten my password and successfully reset it. It dont' make sense. Also, that's the only windows live account i can use to log in as i only just got the tablet. NB: This is not a keyboard language issue as am using a touch keyboard. Any help would be appreciated..thanks.
 

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Last updated February 20, 2019 Views 6,152 Applies to:

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You're not alone :

http://answers.microsoft.com/en-us/windows/forum/windows_rt-security/unable-to-login-after-changing-live-password-and/8131031c-dad1-45b9-a67e-5297b739aa93

 

Because the Airplane mode is on or you're not connected to the internet, the system can't authenticate you.

 

On this thread a Microsoft Support chat has been totally unsuccessful.

Many attempt at refreshing the PC failed.

 

I'm still seeking a solution by the command prompt which I think is my last chance !

In any case I'll monitor this thread as well.

 

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Hello olasman,

 

Are you at a different network than the one you last logged in at?

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Hello olasman,

 

Are you at a different network than the one you last logged in at?


Yes exactly, am at a different network than when i last logged in at? Have you got any idea about the solution for this? Thanks.



Thanks for feedback Gearworld...hoping it's all resolved.


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I declared forfeit.  did a RESET :(

2:45 hours of hard labour to get back on my feets.

 

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The missing piece is the option to handle network and wi-fi outside the login

in other words Airplane mode should be an option just after the lock screen and before logging in

and any Network selection also.

 

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Hello olasman,

 

Are you at a different network than the one you last logged in at?


Yes exactly, am at a different network than when i last logged in at? Have you got any idea about the solution for this? Thanks.




Hello again olasman,

 

If you can, go back to that network, it should let you login.

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The missing piece is the option to handle network and wi-fi outside the login

in other words Airplane mode should be an option just after the lock screen and before logging in

and any Network selection also.

 


Hello again GearWorld,

 

Too bad you had to Reset, your suggestion above is a good one.

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I am in the same position.  I used the tablet three days ago at a conference have not changed the password.  Came home (did NOT fly) and now they say "your pc is offline.  please sign in with the last password used on this pc"  If I could use the one I had it would have been great, but the thing keeps telling me no such password.  So like you I reset the dang thing got a new password and the table will still NOT let me sign in.

 

In the middle of all this mess my keyboard stopped working as well, this is sooooo frustrating.

 

I hope someone will come up with a solution as Microsoft will not respond to my support questions either.

 

J

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your pc is offline. please sign in with the last password used on this pc".also changed microsoft password but not successful.I was not able to refresh it.

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I've got the same thing going on.  I really do not want to reset.  Was on live chat 2 times yesterday for total of 3 hrs, with no help.

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