Problems with facebook integration on surface rt and windows phone 8

My microsoft account is synced to my facebook account previously on the in built messenger app on the rt i was able to see people online with facebook and speak to them. I am no longer able to do this. This problem is also the same on my windows phone 8 i am unable to talk to anyone on facebook chat via the messaging service.


I have tried unsyncing my microsoft account from my facebook and re-syncing it. This didnt work. I have also tried a refresh on my surface rt. Also just yesterday i upgraded from my windows phone 7 (which had the same problem) to windows phone 8 and im still experiencing the same problem.


Any help on this matter would be greatly appreciated. 


Question Info

Last updated November 14, 2018 Views 401 Applies to:

Hi Robert,

I understand that Messenger app is not working properly.

1. Have you tried to check in the different account on the same app?

2. Have you  tried to check by logging in with a new Microsoft account?

3. When you say sync and unsync , did you uninstall the app or the account or just change the sync settings?

I suggest you to install pending updates if available.

I also suggest you to run the app troubleshooter from the following link:

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