I have been trying to get my email configured with no luck. Surface will not allow POP3 so my email provider(Ipage) provided IMAP settings. The incoming server user uses IMAP, but outgoing requires SMTP settings, but Surface will not send my emails -
Says "*** Email address is removed for privacy *** is unavailable" in the upper right hand corner of Mail and it just sits in the Outbox. Can anybody help with this, or at least provide POP3 support which is still widely used.
Before we proceed, I would like to collect some information on the issue.
Have you put the correct outgoing ports for the outgoing SMTP server?
I would suggest you to provide the correct port number for the SMTP connection to be working properly.
If you do not know the port number, I would suggest you to check with the E-mail service provider.
Hope it helps!
I appreciate the help, but I am way past that. Spent about 3 hours on the phone today with MS tech support with no luck. Basically it is known that the Mail program has issues with compatibility with some SMTP servers and I am going to need to wait for the
next update which should also be addressing the POP3 issues.
As you know the Mail app that is included with Windows 8 does not support POP3 accounts. The following is the workaround by using Outlook.com.
With Outlook.com, you can link an existing POP account to your Microsoft Account. Here are the steps:
1. Log into Outlook.com with your Microsoft Account
2. At the top right, click on the setting icon
3. Select “ More Mail Settings”. This will bring up the inbox option
4. Select “Sending/Receiving mail from other accounts”
5. You will then see a page where you can add the details of the account. Make sure you click on “Advanced options”. This will provide you the field boxes for the POP configuration.
6. Configure your Windows 8 with the same Microsoft account that you used to log into Outlook.com (if it has not been done yet).
7. You should also consider changing the “Reply-to address” if you want to use the same address from the POP account. By default, Outlook.com will use the Microsoft Account address. This configuration can also be set on the “More Mail Settings” page.
Known issue regarding this solution
1When replying to a message delivered to the POP3 address, the message will be sent from the Outlook.com account, not the POP account and may include a “on behalf of header”
The Mail app is only able to send from the account that it has the settings for. So when I reply to a POP3 message with my Outlook.com account via the Mail app, the messages is sent from the Outlook.com account and not the POP3 account and there is
no on behalf of header. While there is an option to change the account in which you are sending from, there is not an option to select your POP account from the Mail app.
I spent 3 hours talking to them yesterday with no luck. It appears that Surface has issues with standard SMTP servers, and needs to be modified by providers in some cases.
I was able to get mine to work by using one of my other email providers outgoing servers with my other email. It was yahoo and uses winmetro.smtp.mail.yahoo.com with my credentials Yahoo so it is obvious Yahoo had to create an outgoing server to work with
Things like this are going to kill this thing before it even gets off the ground - I sure hope MS can sort out the issues quickly because Apple has raised the bar in out of box experiences.