Windows 7 64-bit Home Premium on a Dell Studio XPS16 laptop; also have MS Office 2007 Enterprise; note that the laptop came with Windows Vista 64-bit and I did the Dell Windows 7 64-bit upgrade using disks provided by Dell. I assume these are OEM OSes and I do not know if I have Repair Installation capability. I guess if I don't have that utility I'm going to have to buy the OS again in a retail version, eh?
Everything's been flawless 'til now.
Windows Update seems to have stopped working correctly on ~4/16/2010 after simultaneous (according to time stamp) installation of KB979309 and KB978601 both of which show successful installation.
Windows Update now detects correctly that KB979863 and KB981332 remain to be installed. Download had hung at 0% for 36 hours for these two programs when I decided to try stopping Windows Update using admin privs and copied "windows/software distribution/downloads" to downloads.old and then deleted the contents of the original "download" folder. While doing this set of tasks, Services went into a "Stopping" state for Windows Update when requested, but never "Stopped" completely. No errors were encountered in copying the "downloads" folder to a new folder and then deleting contents of the original. I then rebooted. This seems similar to nice instructions in another thread.
Windows Update is now back to running Automatic (Delayed) in Services, but the process is now stuck at 5% for the two updates remaining to be installed. I have also manually downloaded both files and attempted to use the stand alone installer but I encounter a "Searching for Installed Updates......" error that never seems to find what it's looking for.
I have also tried Restoring to a point prior to any of this nonsense and, although it appears that Restore is copying the critical files according to screen prompts, the result is that Restore fails despite having tried a few different Restore Points.
Any help with explicit instructions such as those typically provided by PA Bear would be greatly appreciated. I encountered a Vista 32-bit error very similar to this that resulted in wholesale data loss as I didn't have Repair Installation on that OEM system either. Sure hope I can avoid that in this case.
Thanks to all who can help.