Windows hangs up in "configuring updates"

This is a clean install that came with the computer.  McAfee is the antivirus priogram.

Windows 7 Home  Premium starts installing updates when it is shut down.  On power up it goes into a "configuring updates" mode and stays there and never finishes the updates.  There is a long string of failed updates in the update history. 

I have to shut the machine down and restart in safe mode.  Then it will undo the updates and return to a safe point.  No error code is given.  This started about 2 days ago.  Automatic update is used.

This machine has been in use a little over a year.

It is a 64 bit operating system

 

 

Question Info


Last updated February 16, 2020 Views 57,633 Applies to:
Answer
Answer

Hi bcamshron,

You may try the following steps and check.

Method 1:

You may try to run the Windows 7 update Trouble shooter and check if it helps.

Refer the link:

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

 

Method 2:

You may check in Windows update history and check for the recently failed updates.

Step 1:

Check update history to see what updates were installed. Refer the below mentioned link for the same.

See which Windows updates are installed

http://windows.microsoft.com/en-US/windows7/See-which-Windows-updates-are-installed

Step 2:

You may try downloading and installing the updates one at a time manually downloading from Microsoft download center and check:

a. Download updates from Microsoft download Center:

http://www.microsoft.com/downloads/en/default.aspx   

b. Enter the KB article number in the search field and download the same.

c. Double click on the downloaded file.

d. You may either Click Run to start the installation or you may click on save and save it on the desktop and start installation after the update is completely downloaded.

 

Hope this information is helpful.

Praseetha K
Microsoft Answers Support Engineer
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