Windows 7 "Installing Update 2 of 2" for 12 hours now
The automatic Windows 7 update downloaded two updates last night and they started installing when I logged off last night. Update #2 was still installing this morning. I tried powering off manually and when I powered back up, it gave me the Update #2 installing
message again. Control+Alt+Delete does nothing. This machine is three weeks old. Never had any operating system except Win 7. Any suggestions?
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Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only
temporary. To return the system back to Normal Mode, we can simply restart the computer.
After coming in safe mode I would suggest you to perform a system restore to an earlier point when the update was not installed –
The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating
system to a point in time in which you did not experience the issue.
Note: When you use System restore to restore the computer to a previous state, programs and updates
that you installed are removed.
To do this, there must be a System Restore point at which the logon was successful. Follow the steps mentioned
below to perform system restore –
To restore the operating system to an earlier point in time, follow these steps:
StartCollapse this imageExpand this image, type
system restore in the Start Search box, and then click
System Restore in the Programs list.Collapse this imageExpand this image
If you are prompted for an administrator password or confirmation, type your password or click
System Restore dialog box, click Choose a different restore point, and then click
3.In the list of restore points, click a restore point that was created before you began to experience the issue, and then click
Finish. The computer restarts, and the system files and settings are returned to the state that they were in at the time that the restore point was created. Restart the computer in normal mode.
After system restore
Update Windows components - Access the below link and use the Fix it tool mentioned in the article to automatically reset the Windows Update components:
Step 4: Download link for update - Now you may visit the below mentioned website and download the updates and install on your computer (install 2 updates at a time as some updates
require the system to get restart) - http://www.microsoft.com/downloads/en/default.aspx Hope this helps. Let us know the results.
Meghmala – Microsoft Support
Microsoft Answers Feedback Forum and let us know what
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