What information to post in the Windows Update forum.

The Windows Update forum is one of three forums that does not have different forums for the different versions of Windows (Internet Explorer and Gaming are the others).  With that in mind we ask that you post AT LEAST the following information.  If you do not know how to find some of the information then post what you can and let us know that you need help finding information.

Minimum information to post:
Version of Windows and Service pack level. (Windows XP Home, SP3; Vista Home Premium, SP1; Windows 7 Ultimate, etc...)
Also post if you are using 32bit or 64bit version of Windows.

Update number of the last update installed prior to any problems.  If you don't know the update number then give the date that the update was installed.  The update number of any failed updates.

Error code from any failed updates or if you believe an update has caused a blue screen, give the error codes from the blue screen.

Other information to post:
Steps already taken to correct the issue and the results of the steps.

If the issue has ever happened before with other updates.

A couple other helpful pieces are:
What anti-virus program you use, if it is up to date, and if there has ever been any other anti-virus program installed. 
If your version of Windows was upgraded from a previous version or if it came with (or was clean installed with) the version you are currently running.


Question Info

Last updated November 25, 2020 Views 286,201 Applies to: