Vista won't start after attempt to install Service Pack 1

I was installing Service Pack 1 in Vista Premium and the computer hung during installation.  I had left it for about 45 min. after the restart and message saying it was finishing the installation. I finally powered it off and now the computer won't start.  It gets to a screen to "Start Windows Normally or Safe Mode" but it won't go to either.  I tried putting in the Restore DVD and tried Repair but it won't do that either.  Can someone help me try to start the computer?  Thank you
 

Question Info


Last updated January 9, 2019 Views 2,869 Applies to:
If you can not do a Repair, you may have to reinstall Vista.

Try this:

Restore Point:

 

 

Try tapping F8 at startup, and from the list of startup selections, select Safe Mode by using UP Arrow Key to go there > then hit Enter.

Try a System Restore once there, to pick a Restore Point before your problem..

Click Start > Programs > Accessories > System Tools > System Restore > pick a different time > Next > etc

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

If the above does not work, try making a Bootable Repair Disk to do a Startup Repair:

 

 

As is the case with most computer/laptops these days, they do not come with the proper Vista Disk to do Repairs with; only Recovery Disks.

As yours falls into the above category: Download the ISO file at the supplied link, and make a Bootable Repair Disk from it.

 

Go into your Bios/Setup, or Boot Menu, at startup, and change the Boot Order to make the DVD/CD drive 1st in the Boot Order, then reboot with the disk in the Drive.

 

At startup/power on you should see at the bottom of the screen either F2 or DELETE, to go into Bios/Setup, or F12 for the Boot Menu.

 

When you have changed that, insert that Bootable Disk you have made in the Drive, and reboot.

 

You can do a Startup Repair, System Restore, etc with it.


Read all info at the website about creating and using it
.

http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

 

ISO Burner: http://www.snapfiles.com/get/active-isoburner.html


It makes a very good Repair Vista disk.


You can do a Startup Repair, System Restore, etc from it.


It is not a reinstall disk.

 

And the 32bit is what comes normally on a computer, unless 64bits requested.

Cheers.


Mick Murphy - Microsoft Partner

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Hi, Thanks for the reply.  I do have the DVD recovery disk.  Using that I still can't boot to Safe Mode or do a repair.  I have tried using the F8 and the menu comes up to choose Safe Mode but then the computer hangs.  It will also start the repair but then hangs.   Any other suggestions?

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You don't Boot into Safe Mode!

Did you read my reply above on how to boot from the CD?

"Go into your Bios/Setup, or Boot Menu, at startup, and change the Boot Order to make the DVD/CD drive 1st in the Boot Order, then reboot with the disk in the Drive.

 

At startup/power on you should see at the bottom of the screen either F2 or DELETE, to go into Bios/Setup, or F12 for the Boot Menu."


If the above does not work, you may have to reinstall.

Cheers.


Mick Murphy - Microsoft Partner

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Hi, I did read your reply and my computer is already set up to boot to the DVD-CD first.  The problem is I can't even choose to reinstall Vista or do a Repair, that hangs too !  I was able to do a chkdisk and there were no errors found.  I am going to try to do the neo-smart, maybe there is something wrong with my restore DVD too?  I've had to do this other times and have never had a problem when trying to use the Restore DVD.  This is a 2 year old Gateway laptop.  Everything was fine before trying to update the Service Pack.

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