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Updates stuck installing for over 24 hrs. Computer does not boot.

miss hazell asked on
Window update screen come on after trying to shut down my computer, it then stays on forever, eventually after 24 hours. I have to remove power source, also several times it tells me solution center needs disc , I am not sure if this accidently somehow got deleted, or if the problems are connected. If I only put computer to sleep, this does not happen. Some times it works fine after shutting down. This time,it has been over 24 hours, and it still says updates 2 of 7 do not power off. Can you help me?
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Syed N replied on

Hi miss hazel,

 

·        What is the Operating System installed on your computer?

 

Method 1:

Step 1:Check if you can boot in safe mode. To do so, follow these steps.

 

a)      Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.

b)      Use the arrow keys to choose Safe Mode in the Windows Advanced Boot Menu Options and then press ENTER.

 

Step 2:If you are able to boot in safe mode, perform a system restore and try to get the computer to a bootable state.

 

a)      Click Start. In the search box, type System Restore, and then, in the list of results, click System Restore.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

b)      On the window that appears, click Next and select the date and time on which the computer booted successfully and click Next. Wait for the process to complete.

 

Refer:

Start your computer in safe mode

What is System Restore?

System Restore: frequently asked questions

 

Method 2:

Step 1:If you are unable to boot to the safe mode or if system restore does not help then you can try performing a startup repair from the Windows Recovery Environment (WinRe).

 

For Windows Vista:How do I fix a boot (startup) problem?

For Windows 7:Startup Repair: frequently asked questions

 

Note: You can also perform system restore from this mode if startup repair does not work.

 

Step 2:If the system boots back to the desktop, then check update history to know the failed error. Also, check for the updates and try installing one update at a time in case of multiple updates.

See which Windows updates are installed

 

You may also refer the following.

 

For Windows Vista:

Troubleshoot problems with installing updates

Install Windows updates

 

For Windows 7:

Troubleshoot problems with installing updates

Install Windows updates

 

Regards,
Syed N – Microsoft Support
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