Update error Code 80072EFE - some connection problems

My problem has started with trying to upgrade to Windows 7 and having numerous failures in that (keep getting error of not enough disk space available even though there is 195GB free!)... but that is probably a different problem for a different thread.

Currently I am still just trying to update my Vista Ultimate but I get error code 80072EFE (unknown error).

It is as if I am not connected to the internet, but I am.  I can browse some pages, get new email etc.  I have recently had some browser hijack problems with redirecting to spam sites from anywhere clicked from a search engine.  Now that I did some massive cleanup, anything I click from say a Google search results pages, gives me a `Connection reset`error message. 

There has obviously been something that has affected some proxy settings, but I am not familiar with this sort of thing and need help!

Here is my WindowsUpdate log:

2010-04-03    02:57:36:889    1460    d88    AU    #############
2010-04-03    02:57:36:889    1460    d88    AU    ## START ##  AU: Search for updates
2010-04-03    02:57:36:889    1460    d88    AU    #########
2010-04-03    02:57:37:249    1460    d88    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {DEFBB010-A5A7-47FD-8D5E-4183B56F64BE}]
2010-04-03    02:57:37:251    1460    fec    Agent    *************
2010-04-03    02:57:37:251    1460    fec    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-03    02:57:37:251    1460    fec    Agent    *********
2010-04-03    02:57:37:251    1460    fec    Agent      * Online = Yes; Ignore download priority = No
2010-04-03    02:57:37:251    1460    fec    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-04-03    02:57:37:251    1460    fec    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2010-04-03    02:57:37:251    1460    fec    Agent      * Search Scope = {Machine}
2010-04-03    02:57:38:242    1460    fec    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2010-04-03    02:57:38:286    1460    fec    Misc     Microsoft signed: Yes
2010-04-03    02:57:40:449    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:40:449    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:40:449    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:40:449    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:40:450    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:40:450    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:40:502    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:40:502    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:40:502    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:40:502    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:40:502    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:40:502    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:40:555    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:40:555    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:40:555    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:40:555    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:40:555    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:40:555    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:40:682    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:40:682    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:40:682    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:40:682    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:40:682    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:40:682    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:40:682    1460    fec    Misc    WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80072efe
2010-04-03    02:57:40:682    1460    fec    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2010-04-03    02:57:40:691    1460    fec    Misc     Microsoft signed: Yes
2010-04-03    02:57:40:762    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:40:762    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:40:762    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:40:762    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:40:762    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:40:762    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:40:824    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:40:824    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:40:824    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:40:824    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:40:824    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:40:824    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:40:886    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:40:886    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:40:886    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:40:886    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:40:886    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:40:886    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:40:950    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:40:950    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:40:950    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:40:950    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:40:950    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:40:950    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:40:950    1460    fec    Misc    WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80072efe
2010-04-03    02:57:40:951    1460    fec    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2010-04-03    02:57:40:959    1460    fec    Misc     Microsoft signed: Yes
2010-04-03    02:57:41:059    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:41:059    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:41:060    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://www.update.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:41:060    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:41:060    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:41:060    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:41:154    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:41:154    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:41:154    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://www.update.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:41:154    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:41:154    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:41:154    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:41:246    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:41:246    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:41:246    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://www.update.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:41:246    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:41:246    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:41:247    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:41:339    1460    fec    Misc    WARNING: Send failed with hr = 80072efe.
2010-04-03    02:57:41:339    1460    fec    Misc    WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2010-04-03    02:57:41:339    1460    fec    Misc    WARNING: WinHttp: SendRequestUsingProxy failed for <http://www.update.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efe
2010-04-03    02:57:41:339    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2010-04-03    02:57:41:339    1460    fec    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2010-04-03    02:57:41:340    1460    fec    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2010-04-03    02:57:41:340    1460    fec    Misc    WARNING: DownloadFileInternal failed for http://www.update.microsoft.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80072efe
2010-04-03    02:57:41:341    1460    fec    Agent    WARNING: Failed to obtain the authorization cab URLs, hr=0x80072efe
2010-04-03    02:57:41:341    1460    fec    Agent      * WARNING: Online service registration/service ID resolution failed, hr=0x80072EFE
2010-04-03    02:57:42:020    1460    fec    Agent      * WARNING: Exit code = 0x80072EFE
2010-04-03    02:57:42:020    1460    fec    Agent    *********
2010-04-03    02:57:42:020    1460    fec    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-03    02:57:42:020    1460    fec    Agent    *************
2010-04-03    02:57:42:020    1460    fec    Agent    WARNING: WU client failed Searching for update with error 0x80072efe
2010-04-03    02:57:42:021    1460    1270    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {DEFBB010-A5A7-47FD-8D5E-4183B56F64BE}]
2010-04-03    02:57:42:021    1460    1270    AU      # WARNING: Search callback failed, result = 0x80072EFE
2010-04-03    02:57:42:021    1460    1270    AU      # WARNING: Failed to find updates with error code 80072EFE
2010-04-03    02:57:42:021    1460    1270    AU    #########
2010-04-03    02:57:42:021    1460    1270    AU    ##  END  ##  AU: Search for updates [CallId = {DEFBB010-A5A7-47FD-8D5E-4183B56F64BE}]
2010-04-03    02:57:42:021    1460    1270    AU    #############
2010-04-03    02:57:42:022    1460    1270    AU    AU setting next detection timeout to 2010-04-03 13:57:42
2010-04-03    02:57:42:022    1460    1270    AU    Setting AU scheduled install time to 2010-04-03 09:00:00
2010-04-03    02:57:47:035    1460    fec    Report    REPORT EVENT: {16E5997D-14A9-4FE0-B62C-234B987FB373}    2010-04-03 02:57:42:019-0600    1    148    101    {00000000-0000-0000-0000-000000000000}    0    80072efe    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0x80072efe.
2010-04-03    02:57:47:990    1460    fec    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-04-03    02:57:47:990    1460    fec    Report    WER Report sent: 7.4.7600.226 0x80072efe 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2010-04-03    02:57:47:990    1460    fec    Report    CWERReporter finishing event handling. (00000000)
2010-04-03    03:00:09:991    1460    d88    AU    Forced install timer expired for scheduled install
2010-04-03    03:00:10:009    1460    d88    AU    UpdateDownloadProperties: 0 download(s) are still in progress.
2010-04-03    03:00:10:009    1460    d88    AU    Setting AU scheduled install time to 2010-04-04 09:00:00

Answer
Answer
I have recently had some browser hijack problems with redirecting to spam sites from anywhere clicked from a search engine.  Now that I did some massive cleanup, anything I click from say a Google search results pages, gives me a `Connection reset`error message. 


You've got MUCH more work to do!

NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows.  A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!  You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Last updated April 12, 2018 Views 5,795 Applies to: