update error 8020000E

When i am trying to install the vista sp1 then i am getting error 8020000E. Please can someone guide me to remove this error

Hi guynextdoor_86,

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Windows Update Error 0x8020000E


The definition of error code 0x8020000E is as follows:


BG_E_VOLUME_CHANGED - The destination volume has changed. If the disk is removable, it might have been replaced with a different disk. Reinsert the original disk and resume the job.


This can happen if partitioning has been changed, resized, cloned, or otherwise modified. To resolve this problem attempt clearing the Windows Update cache, and then Check for updates again.


How to clear the Windows Update cache…

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.     Click Continue or provide Administrator credentials as needed.

3.     In the Command Prompt window type the following and press Enter after each line:

net stop wuauserv

ren %windir%\SoftwareDistribution SoftwareDistribution.OLD

net start wuauserv


4.     Now click Start, click All Programs, and then Windows Update.

5.     Then click Check for updates, and attempt reinstalling the failed update.



If the issue remains after the above troubleshooting…


Should the issue persist after this troubleshooting I recommend that you try updating the Windows Update Agent. If you click on the link you will find the download(s) towards the bottom of the page. You will need to identify your respective Operating System and architecture prior to selecting your download – all the information necessary is contained in the article.


After, the installation is complete I would recommend that you redo the steps outlined in How to clear the Windows Update cache, and then reboot your system. After the system restarts check for updates, and then see if the issue is now resolved.


Should you encounter any problems or have any questions please feel free to let the community know. However, if you do receive any errors please be sure to thoroughly document them, and include the in your reply.

Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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Question Info

Last updated April 5, 2020 Views 48,590 Applies to: