Hi gipseegirl,
Thank you for posting your inquiry to the Microsoft Answers Site.
To better assist, can you please verify that you have the latest version of the Windows Update Agent installed?
For reference, the link below includes information for how to obtain the latest Windows Update Agent.
http://support.microsoft.com/kb/949104
You may visit http://update.microsoft.com/to automatically install the latest version or install the stand alone package provided based on your system type.
If the issue still persists, please also try running a Safety or Virus Scan with your Anti-Virus Program if installed. If you like, you may also visit the following link to run a free online PC Safety Scan with
Windows Live OneCare safety scanner .
Please let us know the status after the above steps so that we may provide additional assistance.
Thank you,
Mary
Microsoft Answers Support Engineer
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