KB980408 install problem - Setting up personalized settings for: Windows Desktop Update

After installing KB980408, the computer reboots, goes through the normal boot-up processes, displays the Windows logo, then goes to a black screen with a window:

Personalized Settings

Setting up personalized settings for:

Windows Desktop Update


and stays on this indefinitely (4+ hours so far). Moving the mouse over the screen displays the circular 'wait' cursor, and I am able to move the window around; I am also able to start Task Manager, and reboot, but that's it.

So I thought another reboot might fix the problem, but it doesn't...it just keeps hanging at this window.

Anybody else experiencing this, or have any solutions to try?


Question Info

Last updated January 19, 2019 Views 111,616 Applies to:
I have had this exact same problem on two machines. This behavior started upon login immediately after the update KB980408 was installed. The solution I found is to ctrl+alt+del, start taskmgr and kill the personalized settings task. Then you will have to manually run explorer.exe (File --> Run --> Explorer.exe) and windows should load as normal. The next time I rebooted and logged in Windows loaded as normal. I am guessing this problem is a "run once" task. Still, aren't updates supposed to make your computer more stable?

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