"This app can't run on your pc." (Norton)

so I just purchased Norton 360 and I can't seem to get the installation going. Every time I try to get it going the words "This app can't run on your pc" appear. I've tried running it as Administrator and I've also tried troubleshooting it but still not luck. Does anyone have any solutions to this?
Question Info

Last updated April 30, 2018 Views 318 Applies to:

Hi anthonysalas,


Welcome to the Microsoft Community. As per the problem description you are unable to install Norton 360 application. Provide the following information:


·         Which version of operating system is installed on the computer?

·         Have you made any changes on the computer prior to the issue?

·         Do you get any error message?

·         Is the issue confined to Norton 360?


I will help you with this issue. I would suggest you to follow the steps from the article.


How to troubleshoot problems when you install or uninstall programs on a Windows-based computer


Hope this helps. Let us know if you need further assistance with windows related issues. We will be happy to help.






Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.