Q: "This app can't run on your pc." (Norton) This thread is locked from future replies

so I just purchased Norton 360 and I can't seem to get the installation going. Every time I try to get it going the words "This app can't run on your pc" appear. I've tried running it as Administrator and I've also tried troubleshooting it but still not luck. Does anyone have any solutions to this?

Hi anthonysalas,


Welcome to the Microsoft Community. As per the problem description you are unable to install Norton 360 application. Provide the following information:


·         Which version of operating system is installed on the computer?

·         Have you made any changes on the computer prior to the issue?

·         Do you get any error message?

·         Is the issue confined to Norton 360?


I will help you with this issue. I would suggest you to follow the steps from the article.


How to troubleshoot problems when you install or uninstall programs on a Windows-based computer


Hope this helps. Let us know if you need further assistance with windows related issues. We will be happy to help.






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Question Info

Views: 297 Last updated: December 23, 2017 Applies to: