I need to get back on my original fb account, but I can't get through the confusion of the new sign-in and outs.

I need help retrieving my facebook account. I was running fine with my account useing microsoft msn.com for my email. I have had my accoount since May 2012. My modem crashed @ Oct. 7th or 8th. I replaced the modem and had trouble loading my fb page. I entered my email address and my password and I got the message that my fb page was no longer  mine, and now opens up to my stepdaughter. I have no idea how she got on my account. I tried all kinds of thing to geet on fb, but with the new windows live and microsoft accounts, I have just screwed up so bad, I don't even know where I am. I need to get her off my account and get back my fb page. I have credits on the account and I want them back. Can you please help me?
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Answer
Answer

Hi,

Please contact Facebook Support for help with this matter:

http://www.facebook.com/help/?page=220217228006012

 

5 Ways To Get Help Using Facebook
  1. “Ask” the Facebook Help Center and get immediate answers.
    Enter your question into help search and get your answer from our database of common questions. If you can’t troubleshoot your issue with our instructions, we’ll provide you with a custom form to contact us for further support.
  2. Discuss your issue with the Facebook community.
    Check out our forum to get support from other Facebook users.
  3. Contact a developer if you need help with an app.
    Most games and apps you use on Facebook aren’t created by Facebook. For support, please submit a form to the developer.
  4. Explore our safety tips and resources.
    Check out the Safety Center for information, videos and resources.
  5. Follow Facebook support pages.
    You can get updates from Facebook about known issues, security and privacy by following our official pages. Also, check out Facebook Tips for pointers on using Facebook.


"Hi, what do you need help with?"

http://www.facebook.com/help/

 

 

Cheers.

___________________________________________________

Bill Smithers - Microsoft MVP July 2013 - Dec 2020

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Last updated July 18, 2021 Views 9,162 Applies to: