1) Acrobat failed to send DDE command. 2) Adobe air not successfull download latest version

1) adobe acrobat pro cannot open and always send message fatal errow "Acrobat failed to send DDE command"

2) a. adobe acrobat cannot open because adobe air cannot successfully download latest version

b. adobe reader cannot create PDF because adobe air cannot successfully download latest version

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Answer

Hi,

· Which operating system is installed on your computer?

· Have you made any changes on the computer prior to the issue?

Issue 1: Acrobat failed to send DDE command

Try launching acrobat in safe mode, to do so follow the steps:

a. Press and hold down shift and double click the acrobat icon and then open a pdf file.

b. If it opens without crashing after about 15 seconds, then you have a faulty plug in, locate and remove it from your plug-ins folder.

c. To remove plug-ins, you may contact Acrobat Support

Issue 2: Adobe air not successful download latest

You may try uninstalling and re-installing the program.

Let us know if this information helps.

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Last updated May 1, 2024 Views 67,494 Applies to: