Question

Q: XP - Can't install Service Pack 1 This thread is locked from future replies

i have this old ibm thinkpad laptop windows xp pro without any service packs installed. ive already downloaded sp1a for installation and save it on desktop. now in the installation process msg appears that it was not compatible for the version of windows installed. ive already tried the compatibility mode but nothing worked. what seems to be the problem? the i386 components may be deleted accidentally i believed because the folder wont open or empty.

need help badly

thanking all help in advance....

Answer

A:

If WinXP SP1 (let alone SP2 and SP3) isn't installed, you couldn't possibly have a functional anti-virus application installed. As such, the computer should NOT be connected to the internet or any local networks (i.e., other computers).

See...

     Cleaning a Compromised System
     http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so take care of EVERYTHING on the following page BEFORE otherwise connecting the machine to the internet or a local network (i.e., other computers) AND BEFORE connecting a flash drive, SDCard, or any other external drive to the computer:

     4 steps to help protect your new computer before you go online
     http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

Tip: After getting the computer fully-patched, download/install KB971029 manually before connecting any external drive to the computer:http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing any updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 to be installed).

     Norton Removal Tool
     ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     McAfee Consumer Products Removal Tool
     http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

If you need additional assistance with the clean install, please begin a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/xprepair/threads

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Views: 3,465 Last updated: March 25, 2018 Applies to: