windows installer keeps trying to install updates but i keep getting "copy.msi" & "ezarc.msi" installation package errors.

my widows installer keeps trying to install updates to my "sonic recordnow copy" but it keeps telling me to find the installation  package with the "copy.msi" file.

i also get the same error but with my "HP digital media archive" except this time it's looking for the installation package with the "ezarc.msi" file.



Question Info

Last updated March 25, 2018 Views 1,337 Applies to:

Hi proudvet,

Please see the following link for details from Roxio's website regarding your issue:

Also see this link for details from HP's website regarding the other missing .msi file:

Any further problems you have, you will need to contact Roxio/HP directly for assistance as those .msi files are part of their software.

Thanks and good luck!


Microsoft Answers Support Engineer
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