windows installer keeps trying to install updates but i keep getting "copy.msi" & "ezarc.msi" installation package errors.

my widows installer keeps trying to install updates to my "sonic recordnow copy" but it keeps telling me to find the installation  package with the "copy.msi" file.

i also get the same error but with my "HP digital media archive" except this time it's looking for the installation package with the "ezarc.msi" file.

I CAN'T FIND THEM!

 

Question Info


Last updated March 25, 2018 Views 1,336 Applies to:
Answer

Hi proudvet,

Please see the following link for details from Roxio's website regarding your issue:

http://www.roxio.com/enu/support/recordnow/software_updates.html

Also see this link for details from HP's website regarding the other missing .msi file:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00811375

Any further problems you have, you will need to contact Roxio/HP directly for assistance as those .msi files are part of their software.

Thanks and good luck!

 


Debra
Microsoft Answers Support Engineer
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