'Some updates were not installed' Windows XP Home SP3 32-bit stopped back in August !?!

Windows XP Home SP3 x86 on an hp pavilion 1.1 GHz AMD Athalon processor, I noticed that the LAST time an update was installed was 08-10-10, so I went to the update page, and found 32 updates just waiting to be installed. When I tried to download them, a smaller box appeared (Installing Updates) & inside of it the top line said 'Some updates were not installed'. ( I only tried to install three 3 Security updates 4 windows XP.) NONE of them went in ! the 'puter seems to be able to download the updates, but not install them. I cannot seem to find a fix, appreciate any help !!!   Also I am using the McAfee virus & firewall that comes with AT&T/YaHoo internet. There are NO error codes, just the failure. Also the PC runs very slow most of the time!Thanks for any help !!  RON
 

Question Info


Last updated July 22, 2018 Views 896 Applies to:
Answer

There is a very good chance that you are seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows.  A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:  https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:  http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!  You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7 (but not Vista 64-bit or Win7 64-bit) => Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now begin your own, new thread in one (only) of the following recommended forums for assistance by an expert in such matters.  DO NOT SKIP THIS STEP!!

   • SpywareHammer: Malware Removal
      http://spywarehammer.com/simplemachinesforum/index.php?board=10.0

   • Spyware Warrior: Help with spyware removal
      http://www.spywarewarrior.com/viewforum.php?f=5

   • DSL Reports: Security Cleanup
     http://www.dslreports.com/forum/cleanup

   • Bluetack: Malware Removal
      http://www.bluetack.co.uk/forums/index.php?showforum=172

   • AumHa: Malware Removal
      http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the computer to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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