Dell media direct express cannot access your hard drive.

When i open my dell inspiron laptop 1520 the messege appear. Dell  media direct express cannot access your hard drive. this may be because you have enabled microsoft bitlocker (Encryption) media direct express is not accessable when microsoft bitlocker is enabled
 

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Last updated November 28, 2018 Views 2,630 Applies to:
Hi AftabQaisar,

1. Which operating system are you using?
2. Did you enable bit locker on your computer?
3.
Did you make any changes to the computer recently?

I would suggest you try the steps from the following link and see if that helps, you need to contact dell to re-install Media Direct.

Media Direct cannot access your hard drive
http://en.community.dell.com/support-forums/software-os/f/3524/p/18709858/18833600.aspx

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How do I disable it?

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I have the disc for installing it but

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Hello Sandra,

 

I would recommend creating a new thread for this issue as there may be differences between your issue and that of the OP.

 

It may also be wise to contact Dell on this as they will be more knowledgable in regards to this product.

 

Best regards,

Matthew_Ha

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