Can't install Win 7 SP1 - Error code returned 80070005 - Win 7 64 Pro

Hi All,

I installed several new updates this morning but Service pack 1 for Win 7 keeps failing giving me the error message 80070005.  I am using the Windows Update application under the start bar,  I have Win 7 64 Pro.

I have tried twice this morning, it gets to around 98-100% downloaded and then displays the error and the option to retry.

I am using an Admin account and have default Windows settings with AVG 2011 Antivirus software installed.

Normally I don't have any problems installing updates.

Any pointers would be appreciated, thanks!

 
Question Info

Last updated June 18, 2018 Views 96,911 Applies to:
Answer

Steps to take before installing Windows 7 Service Pack 1
How to increase your chances of installing Service Pack 1 successfully.
http://www.pagestart.com/win7sp1steps021611.html

Also: Steps to take before installing Win7 SP1
http://support.microsoft.com/kb/2505743

Free unlimited installation and compatibility support is available for issues related to Windows 7 Service Packs.

Availability of chat, phone or e-mail support differs depending on your geographic location. Some issues may require more

advanced support for which there may be a charge: 

https://support.microsoft.com/oas/default.aspx?&gprid=14496&&st=1&wfxredirect=1&sd=gn

Windows 7 - Service Pack 1 – How to install Step by Step
http://www.pagestart.com/win7sp1sbs02201101.html

Learn how to install Win 7 SP1
http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

Win7 SP1: Installation tips
http://windowsteamblog.com/windows/b/bloggingwindows/archive/2011/02/16/windows-7-sp1-follow-up.aspx

-----------------------------------------------------

Instead of using Windows Update try the SP1 Download:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

For 32-Bit Windows 7 download: windows6.1-KB976932-X86.exe
For 64-Bit Windows 7 download: windows6.1-KB976932-X64.exe

Windows 7 - Service Pack 1 – How to install Step by Step
http://www.pagestart.com/win7sp1sbs02201101.html

JS
http://www.pagestart.com


Never be afraid to ask. This forum has some of the best people in the world available to help.
Never be afraid to ask. This forum has some of the best people in the world available to help.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.