0x80092004 error while installing updates

    Original Title - 80092004

    I can't install KB973687 or KB976470. I get error code 80092004

 

Question Info


Last updated September 19, 2019 Views 17,512 Applies to:
Answer
Answer

Hi AnnJo,

 

1. Which operating system is installed on your computer?
2. Since when are you facing this issue?

3. Do you get the error only for the two updates you have listed?

 

Method 1:
You may refer to the below link and check if the troubleshooting steps provided assist you -
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-installing-updates

 

If you are using Windows7 then you may use the windows update troubleshooter and check if it lists and resolves any issues -

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

 

Method 2:
You may also refer to the below provided link and check if resetting the update components lets you install the update -
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

 

Method 3:
You may try manually installing the updates from the below links for Windows Vista and check if you can install them properly without issues-

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=8b885659-149b-45eb-a9c3-c58f94e19aa9&displaylang=en

http://www.microsoft.com/downloads/en/details.aspx?FamilyId=9eeef2fd-1657-4f2e-8130-d52ef39764f1&displaylang=en

 

Hope this helps.

Thanks,
Meghmala – Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.