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What is this error message?   How do I get rid of it?
 

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Last updated April 15, 2018 Views 1,178 Applies to:
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Answer

Hi bety,

 

I would suggest you to check if you get this error in safe mode

 

Start your computer in safe mode

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

If you do not get the error in safe mode then put the computer in clean boot and check if you get the error.

 

To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. Clean boot will stop any interference with other third party software on the computer.

Steps to perform clean boot:

1. Click Start, type msconfig in the Start Search box, and then press ENTER to start the System Configuration Utility. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2. On the General tab, click Selective Startup.

3. Under Selective Startup, click to clear the Load Startup Items check box.

4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

5. Click OK.

6. When you are prompted, click Restart.

7. After the computer starts, check whether the problem is resolved.

 

Reference link.

http://support.microsoft.com/kb/929135   

 

Reset the computer to start as usual

 

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

On the General tab, click the Normal Startup option, and then click OK.

When you are prompted to restart the computer, click Restart.

 

 

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