Any one else getting a BSvcProcessor crash every 10 - 15 minutes?

I keep getting this message:

I'm guessing it is from the Bing desktop app.

When I look at Task Manager and look at the Properties for that process it shows it under

c:\users\<myusername>\AppData\Local\Microsoft\BingSvc

I keep clicking on Close the program but it just keeps coming back up.

The Bing Desktop Service shows that it is started and my desktop background has been getting updated just fine and the toolbar seems to work just fine but this dialog is getting annoying.

I see the following error in the event viewer when the dialog is shown.

Faulting application name: BSvcProcessor.exe, version: 1.0.5.0, time stamp: 0x5524a506

Faulting module name: BSvcProcessor.exe, version: 1.0.5.0, time stamp: 0x5524a506

Exception code: 0xc0000005

Fault offset: 0x000313bd

Faulting process id: 0x46a4

Faulting application start time: 0x01d07d02ea7fc7ed

Faulting application path: C:\Users\d388667\AppData\Local\Microsoft\BingSvc\BSvcProcessor.exe

Faulting module path: C:\Users\d388667\AppData\Local\Microsoft\BingSvc\BSvcProcessor.exe

Report Id: 299b4f25-e8f6-11e4-8c52-8019349d0944

I've clicked on Debug but the Symbols are not on the Symbol Server so I can't really get any useful information.

I've turned the service off for now to avoid the error but that doesn't help

 

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Last updated December 7, 2018 Views 73,056 Applies to:

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Hi,

Thanks you for posting your concern here at Microsoft Community. Let me assist with your concern.

  • Which version of Windows operating system are you using?

You may face this issue due to software conflict or due to malware. Let’s follow this methods and check if it helps.

Method 1: I would also suggest you to run the Microsoft Safety scanner and check if it helps:

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Disclaimer: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

 If issue persist, proceed to next method.

Method 2: Try uninstalling and reinstalling the Bing Desktop and check if it helps. You may download Bing Desktop from this link:

https://www.microsoft.com/en-us/download/details.aspx?id=35844

Method 3: If issue still persists, perform clean boot on the computer. A clean boot helps eliminate software conflicts.

How to perform a clean boot in Windows 8.1, Windows 8, Windows 7, or Windows Vista

http://support.microsoft.com/kb/929135

Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

John Rubdy
Forum Moderator | Microsoft Community

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Hi,

What version of Windows are you using?

In Event Viewer Error would you post the Event ID and Source?

When system errors are present, it can be due to one of three causes:

  1. System file corruption.
  2. Faulting hardware.
  3. An underlying driver problem conflicting with the system.

Run System File Checker in an elevated command prompt window to check for system file corruption.

Run the boot version of Memtest 86 pay close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete.

Go to Search > Type Mdsched to open Windows Memory Diagnostics Tool

NOTE: If errors are found, the Windows Memory Diagnostics Tool will attempt to determine which particular memory module in your computer is causing these errors. If that information is available, it will be stated in the results after you log on from the restart. If bad memory is found then you will need to remove and replace the bad RAM module.

You may read the log in Event Viewer - See the following

http://www.sevenforums.com/tutorials/95368-memory-diagnostics-tool-read-event-viewer-log.html

<Thread moved to Windows Recovery Forum>

Pat
Enjoy the Holidays!

Bing It On

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bsvcprocessor.exe: http://www.herdprotect.com/bsvcprocessor.exe-a399f3c791af2bf589fb343402328301fbf82433.aspx

Analysis
Scanner detections:
45 / 68

Status:
Malware

Explanation:
Infected with the direct-infection Neshta file infector virus.

What does it do?
  • Connects to the Internet in order to request data and download files
  • Reads, modifies and adds browser cookies
  • Creates or opens a system mutex object

Analysis date:
4/18/2015 10:14:32 PM UTC  (10 days ago)

To make sure your system is clean, download, install, update and run a complete scan with Malwarebytes (free version).

Malwarebytes.
https://www.malwarebytes.org/antimalware/

Note: decline, the "free trial" offer, just prior to launching Malwarebytes, if you are inclined to do so, but remember, accepting the offer, lauches the program in full mode and that includes real-time monitoring that may cause a conflict, if you already have another AV Product installed.

Remove any and all found objects, reboot and repeat, until there are no further detections.

 Also, please download and  run ADWCleaner.

Let us know the results of the scans.

ADWCleaner.
http://www.bleepingcomputer.com/download/adwcleaner/

ADDED

https://www.virustotal.com/en/file/1f2b1d2c50c6b60ae5e9348f0ea521c43a9b826d9a635802c927e949e21d3088/analysis/

Take time to let us know if the suggestion worked...or not.

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Yes, same on a Win 7 PC here.

For the person who asked in the thread, Source: Application Error, Event ID: 1000

For the person who suggested bad memory, really? That only affects bsvcprocessor.exe on a timed basis? Not very likely.

virus? this PC has updated McAfee which detects nothing. I downloaded Malwarebytes and it sees nothing. Will continue digging and post back

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I removed bingsvc from this registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]

rebooted and so far this error has not recurred.

It did survive previous reboots so was not just the reboot...

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Thanks.

bingsvc removed and problem went away.

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man, i have done anything that i can do. nothing happened!!! please help. 

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Open Internet Explorer, click the cog icon in the top-right corner and select Manage Add-ons from the list. In the Manage add-ons window, select search providers from the left-side navigation pane.

You should be able to see BING listed as a search provider... Get rid of it. Disable it, remove it, delete it...

This fixed my issue.

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John S

OK.  I've tried everything mentioned above, and nothing has changed.

This is driving me nuts.  What happened?

Help.

Dale Wernette

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What version of Windows are you using?

You might try the solution given in this thread

http://windowsinstructed.com/fix-bsvc-processor-stopped-working-close-program/

Pat
Enjoy the Holidays!

Bing It On

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