Windows Media Player - Problem Event Name: BEX

Hi Microsoft Answer

 

I have Windows 7 Ultimate 32 bit

I tried to play an AVI file on Windows Media Player, but I get an Error saying that Windows media Layer has stopped working. 

Here is the problem details

 

Problem signature:
  Problem Event Name:    BEX
  Application Name:    wmplayer.exe
  Application Version:    12.0.7600.16667
  Application Timestamp:    4c7dc5a1
  Fault Module Name:    StackHash_0a9e
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Offset:    07951710
  Exception Code:    c0000005
  Exception Data:    00000008
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Please Help 

Thanks

 

Question Info


Last updated February 20, 2019 Views 15,564 Applies to:
Answer

Hi,

Issues that affect IE also affect Explorer, they are closely tied together (as is WMP).

Often BEX errors are caused by Toolbars such as Google, TrendMicro and others. Are you using
any 3rd party toolbars in IE? Cause and fix is same for Vista and Windows 7. Any add-ins to
IE or WMP?

What antivirus/antispyware/security product do you have on machine? Include any you have
EVER had on this machine including those you uninstalled (they leave remnants behind which
causes issues).

Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

IE - Tools - Internet Options - Advanced Tab - click Restore Advanced Settings and then click RESET - APPLY / OK

IE - Tools - Internet Options - Security Tab - click Reset all zones - APPLY / OK

Close and restart IE and/or IE with no addons

Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java
still installs it and it causes issues - you ever update Java go back in and disable it again.) Look
for other possible problems.

Windows Defender - Tools - Software Explorer - look for issues with programs that do not look
right. Permitted are usually OK and "not permitted" are not always bad. If in doubt about a program
ask about it here.

Could be a BHO - SpyBHOremover - Free - standalone program, needs no install, download, UnZip
and run. Also not all BHO's are bad, some run toolbars and features you have added.
http://securityxploded.com/bhoremover.php

How to Change, Add, or Remove Startup Programs in Windows 7
http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware UPDATE it and then
run it as a scanner.
http://www.malwarebytes.org/

Hope this helps and Happy Holidays!


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Answer

Ok, I might have already solved my problem.  I only tried opening justONE AVI file.  I have other AVI files, so I tried opening them, and WMPlayer worked.  I made the AVI file that WMPlayer couldn't play.  I checked that AVI fiel with VLC player,and what VLC showed was weird.  I guess that AVI file was corrupt. 

Thanks for your Help though, especially that MalwareBytes program.

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