Question

Q: Toshiba Service Station - has stopped working message appears when I turn on my laptop

when i turn on my laptop im getting a message saying TOSHIBA SERVICE STATION HAS STOPPED WORKING then when i go to details it tells me to go to ..... hppt://go_microsoft.com/fwlinkid/?linkid=104288&clcid=0x0409   but I have no clue what Im supposed to do...can anyone help?.thank you in advance

Answer

A:

Hey Tcme1963,

 

If this is a program that is trying to run at your startup you can isolate/disable this program by using a clean boot. This can be done by:

·         Click Start

·         Type msconfig into the search field (If you are using Windows XP: click Run… and type msconfig into the Open: field)

·         Press Enter on your keyboard

·         Click Continue on the User Account Control (If prompted)

·         Click Selective startup

·         Uncheck Load startup items

·         Click the Services tab

·         Check the Hide all Microsoft services box

·         Click Disable all

·         Click OK

·         Click Restart Now

Once your computer has finished restarting, test to see if you still get the same error upon startup. If not then you just have to identify which service/startup item was causing the problem.

·         Click Start

·         Type msconfig into the search field (If you are using Windows XP: click Run… and type msconfig into the Open: field)

·         Press Enter on your keyboard

·         Click Continue on the User Account Control (If prompted)

·         Click the Services tab

·         Check the Hide all Microsoft services box

·         Check (Enable) the top half of the service boxes

·         Click OK

·         Click Restart Now

Once your computer has restarted, again test to see if the problem is still gone. If so, then the services you enabled are good to stay. Repeat the enabling process for half of the remaining disabled services and continue this process until the problem returns or all services are enabled. If the problem returns then you will need to test the last batch of services you enabled one by one to find which was causing the problem to occur.

 

If you enable all services and the problem still hasn’t returned:

·         Click Start

·         Type msconfig into the search field (If you are using Windows XP: click Run… and type msconfig into the Open: field)

·         Press Enter on your keyboard

·         Click Continue on the User Account Control (If prompted)

·         Click the Startup tab

·         Check (Enable) the top half of the service boxes

·         Click OK

·         Click Restart Now

Follow the same process as before, with testing after each restart. If the problem hasn’t returned, go back and enable half of the remaining list of startup items and continue the process until the problem has returned. Then you will need to test the last batch of startup items you enabled one by one to find which causes the problem to occur.

 

Once you have identified which service/startup item causes the problem in startup you will need to either disable/uninstall/update the program to avoid further problems.

 

Hope that helps.


Steven
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think

Did this solve your problem?

Sorry this didn't help.

1 person was helped by this reply



 
Question Info

Views: 48,538 Last updated: June 29, 2018 Applies to: