bc code 1000009f
blue screen error 6.1.7600.2.0.0.768.3
locale id 1033
after latest update, my computer won't shutdown properly...it hangs up, it lost the connection to bluetooth mouse and I can't reinstall it, can't install network printer (installed it on another computer so I know it works) buy although it locates it on mine,
it hangs up trying to install drivers
Hi,
a. Do you get any error message while installing the bluetooth mouse and network printer?
b. Can you tell us which updates did you install recently?
Method 1.
I would ask you to update all the drivers for hardware fom the device manager and check.
For more information refer to the links below:
Update a driver for hardware that isn't working properly
Automatically get recommended drivers and updates for your hardware
http://windows.microsoft.com/en-US/windows7/Automatically-get-recommended-drivers-and-updates-for-your-hardware
http://windows.microsoft.com/en-US/windows7/Automatically-get-recommended-drivers-and-updates-for-your-hardware
Method 2.
It is a possibility that one of the installed 3rd party application or a program is casuing the conflict. Place the computer in clean boot state and then try installing the network printer and bluetooth mouse. Refer to the article below for steps.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: When the troubleshooting is over do not forget to reset the computer to normal startup. Follow the step 7 in the above article.
I would also suggest to uninstall the printer software and drivers completely and then try re-installing it.
Install a printer on a home network
http://windows.microsoft.com/en-US/windows7/Install-a-printer-on-a-home-network
Find and install printer drivers
http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers
http://windows.microsoft.com/en-US/windows7/Install-a-printer-on-a-home-network
Find and install printer drivers
http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers
Method 3.
Also if you can list any error messages or event log errors and the symptoms being seen it would help us in researching the issue.
Open Event Viewer
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer
What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer
Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer
Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?
The following link has information on using Windows Live SkyDrive.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
Hope this helps.
Thanks and Regards:
Shekhar S - Microsoft Support.
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Shekhar Sharma
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