Q: Microsoft wireless keyboard and mouse 2000 not working

When first installed my new microsoft wireless keyboard and mouse 2000 both worked fine for a few weeks.  After I installed a new Canon printer, suddenly neither were working.  I tried uninstalling and then reinstalling the software, putting new batteries into both, but my computer does not recognize the devices at all.  I even installed the software on another computer, and that computer was only able to recognize the mouse, not the keyboard.  Could the USB piece for the keyboard/mouse be broken?  If so, where can I order a new part?




You are welcome!!!

Yes, after performing the troubleshooting steps from the previous post and if you are still facing issue then you can contact the Microsoft order desk and check as per the Microsoft KB article “Troubleshoot response failures in wireless keyboard or mouse.”

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Views: 9,273 Last updated: July 16, 2018 Applies to: