Q: microsoft 6000 bluetooth keyboard

I have a microsoft 6000 bluetooth keyboard which has been working with my Asus ep121 slate. The on light is now flashing red and green alternately and it won't work. What can I do?

Hi Robyn,
Thank you for writing to Microsoft Communities. From your problem description I understand that you are facing issues with the Microsoft 6000 Bluetooth keyboard. Please correct me I have misunderstood.
Robyn, Please do not worry I will try my best to resolve it.
Please provide us with the additional information by answering few questions mentioned below, this will help us to troubleshoot better.
1. What version of Windows is installed on the computer?
2. Were there any changes made to the computer prior to the issue?
3. Do you face any issue connecting the keyboard to the computer via Bluetooth?
4. Do you receive any error message or error code?
Let’s try these steps and check if it helps.
Note: Assuming that you have Windows 7 installed on the computer.
Method 1:
Follow the steps provided in the link and check.
Troubleshoot response failures in wireless keyboard or mouse
Method 2:
Uninstall keyboard driver from device manager, restart the computer and check the issue status

a. Right-click the Computer icon.
b. Select Manage from the menu.
c. Select Device Manager from the System Tools that are listed in the resulting display.
d. Locate the Keyboard.
e. Right click on the device.
f. Click on Uninstall.
g. Restart the computer.
Once done, install the latest driver for the keyboard from the following link.
Please try the steps and go through the reference links and let us know the outcome. We will be glad to help you.

Did this solve your problem?

Sorry this didn't help.

I found a solution to the keyboard issue. It is typing this email.

I went t devices then Bluetooth  and then le my tablet find the keyboard. At this point I pressed the Bluetooth button on the back of the key board and the key board was discovered.

I clicked on the keyboard symbol that appeared and then pressed pair. It was down hill from there.

The Microsoft community has helped me out a number of times. Keep up the good work.


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Question Info

Views: 423 Last updated: March 25, 2018 Applies to: