Original title: Brother MFC-7860DW All-in-One Printer problem after Windows update
Shortly after I installed an update through Windows for my Brother multi-function printer, I couldn't scan documents from my wireless printer to my Toshiba laptop. I got an error message saying "the MFC-7860DW LAN cannot be found." Yet the wireless connection between the printer and router is fine, and I can print from my computer just fine also. I've been doing this for a long time so I something had to have happened recently. The update supposedly came from Brother. I've talked with the Brother support and they gave me a way to scan from the computer using Windows Fax & Scanner, but I really need to be able to do this from the printer itself.
I've reset the PC back to a restore point before I did the Windows update, and I've uninstalled and reinstalled the printer software 3 times, including making the connection with the wireless system, all with no effect. When I check the Brother Installation Diagnostics file, it shows that the scanner driver failed to install or connect. All other drivers installed fine.
Any ideas how to get my scanner driver to install? Thanks!