Sims 3 Install error SetupNew.setup.cpp (140)

I've tried to install the Sims 3 on my computer and when I click the DVD drive to autoplay the disc an error screen pops up containing this:

>SetupNew.setup.cpp (140)
PAPP:
PVENDOR:
PGUID:
$15.0.0.498
@ Windows Vista Service Pack 1 (6001)
IE Version 7.0.6001.18000

What do I do to fix this?
Thank you
 

Question Info


Last updated May 14, 2019 Views 50,823 Applies to:
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Answer

Hello Sparstons22

Thanks for using the Microsoft Answers Forum.

 

You might first try looking through the compatibility website located at the link below to make sure the game is listed on the website as being fully compatible with Windows Vista.

Windows Vista Compatibility website

http://www.microsoft.com/windows/compatibility/

 

Secondly, you can try installing the game in compatibility mode from within Windows Vista. This process can be accomplished by right clicking on the install file and select the compatibility tab. Select the appropriate operating system from the list and the options you want applied to the install then press OK. You can then try the install againa and see what response you get.

 

Let us know what you find out and if this suggestions works for you.


Judd
Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

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