Unable to install Anno 2070 error: The installed version of the application could not be determined.

Original title: Can't install Anno 2070

Hi

I don't know if this is the correct place to ask game related questions, but I've tried the official forum and have had no luck with the solutions presented.

I installed Anno 2070 (Ubisoft) and played. By some strange act of Murphy's law the game stopped working, so I uninstalled it and tried to reinstall, but everytime i try to install it i get this message:

The installed version of the application could not be determined.
The setup will now terminate.

What can i do?
|
Answer
Answer

Hi,

1.       How are you trying to install it?

2.       Which version of operating system is installed on your computer?

 

I would suggest you to try the steps provided below and check if it helps.

 

Method 1: Set your computer in Clean Boot state and then try to install the game.

By setting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:
http://support.microsoft.com/kb/929135

 

Note: After clean boot troubleshooting step, follow Step 7 in the provided link to return your computer to Normal startup mode.

 

 

Method 2: Troubleshoot problems installing and uninstalling programs on Windows-based computers. http://support.microsoft.com/kb/2438651

 

If the issue persists then try to keep in touch with the UBISOFT support.

http://www.ubi.com/us/games/info.aspx?pid=9651

 

Hope this information is helpful.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 4, 2020 Views 1,022 Applies to: