HP Touchsmart 600-1050 Black Screen After Windows 8 Upgrade or Install

After attempting to install Windows 8 on my Touchsmart 600-1050 as a clean install, the screen goes black immediately after the logo and spinning dots. This happens also with an upgrade.

In the Windows 8 Consumer Preview, I could let the computer go to sleep, turn the PC back on, and the display would be on. The culprit was the nVidia display driver. Installing the Windows 7 version would fix the issue. However in the Release Preview, nVidia updated their drivers and this no longer works.

Today, I tried the RTM and problem still exists.

Here's what I've tried so far:

  • You cannot boot into safe mode on first boot
  • You cannot use pnputil.exe in recovery mode because it is a different Windows environment
  • I was not able to determine the correct drivers to delete in SysWOW64 or System32. My attempts resulted in Windows unable to boot
  • Low Resolution (VGA) mode yields the same results. Hinting at it not being related to the display adapter, but cannot check if Windows is actually using its own vga driver or the nVidia driver with a lower resolution.
  • Per another post which was closed because it was for Consumer Preview, I tried changing the SATA controller from AHCI to IDE and a clean install, no luck.
Anyone know how to fix this or know how to properly uninstall drivers from recovery mode command prompt?

I'm sure this would be a very easy fix if you could boot into safe mode on first boot!!!

Thanks

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Hi,

 

Follow these steps:

 

Step1: Make sure there is not a disc in the CD/DVD drive and then try to boot. If this does not work, go to the next step.

 

Step 2: The issue may be the MBR so follow the steps:

 

a) Boot the computer using the Windows 8 installation disc.

b) Click Next.

c) Select Repair your computer.

d) Select Troubleshoot.

e) Select Advanced options.

f) Select Command Prompt.

g) Type bootrec/fixmbrand press Enter.

h) Reboot the computer.

 

 

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I have the same issue and I tried the suggestion. The operation returned successful. I also ran bootrec with /scanos which returned that there were no Windows installations found. Surely after the first reboot there's enough of Windows to pick up from the initial setup. Maybe something's failing in the initial setup?

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Hello MattJM,

This might be caused due to bad installation DVD or USB drive.

 

Glad to know that issue got resolved. Let us know if you face any issues with Windows in future.

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I have the same problem, the steps above did not help.
I actually gotten so far as to enter a LiveId once. Then the screen went black and haven't returned since.

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Unfortunately, this didn't work for me either. I believe it is a display driver issue. During Consumer Preview, I had the same problem, but when the computer went to sleep and I turned it back on, everything worked fine.

When Release Preview came out, nVidia updated their drivers and received WHQL status. These drivers are the ones that are causing the problems I believe.

Is there any way to remove the drivers from the recovery console?

Thanks

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Hi,

I would suggest you to perform a Startup Repair from “Windows Recovery Environment” and then check if this fixes the issue.

Follow the steps mentioned below to perform Startup Repair:

a.       Insert the installation DVD or USB and boot Windows 8 from it.

b.      Select “Troubleshooting” from the first Window and then select “Advanced Options”.

c.       Then select “Automatic Repair” from “Advanced options” window.

d.      Follow the on-screen instructions.

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Hi Sathish,

 

Just to say that you misunderstood. Your suggestion didn't have any effect. In fact the recovery console couldn't find any Windows installation. The thing that made my installation work was changing the SATA host mode from AHCI to IDE.

The issue I'm now having is a random freeze which so think is related to the chipset driver being incorrect.

And I don't think an automatic repair will have any effect on bcg623's issue. Bcf523, look into slipstreaming your installation. That might achieve what you're after.  

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Hi,

 

I would suggest you to install the latest Motherboard, Chipset and CD/DVD driver for Window s7 in Compatibility mode.

Follow these steps:

a.       Download the latest motherboard, Chipset and CD/DVD driver for Windows 7 from the manufacturer’s website and save it on your local disk.

b.      Right click on the setup file of the drivers and select “Properties”.

c.       Select “Compatibility” Tab.

d.      Place a check mark next to “Run this program in Compatibility mode” and select Windows 7 from the drop down list.

e.      Install the driver and then check the functionality.

 

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I haven't had a chance to look at the TouchSmart until today, so I apologize for the delay.

Using DISM, I was able to install the graphics driver from Windows 7, which did work in the consumer preview. However, this still did not fix my issue.

The next thing I need to figure out is how to remove Microsoft's nVidia driver that comes with the RTM installation media. Since the Windows 7 driver is from 2009, this 2012 one needs to go!

Anyone know how to remove a driver from the installation media? Or remove a 1st-party driver in WindowsRE?

Thanks!

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Hi,

You will not be able to remove the Graphics driver from the installation media.

 The only way is to install it, then go to Device Manager uninstall the default driver. Then you can install the required driver.

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Last updated September 20, 2013 Views 1,436 Applies to: