Windows Update not installing updates

I recently did a system upgrade from Windows 7 to Windows 8, all the drivers are properly updated and everything is working fine, but once i try to install the updates it doesn't work, i can select the updates i want, click install, and no matter how much time i leave the laptop on, it always shows "0 KB total, 0% completed" What do i do to be able to install the updates?
My laptop is an HP Pavilion G6 and i'm using Windows 8 64-bits.



Thank you for posting in the Microsoft Community forum.


Based on the above description, it appears that you’re unable to install windows update.


I would suggest you to follow the steps mentioned and later update us on the status of the issue.


Method 1: Troubleshoot problems with installing updates:


Method 2: If the issue persists then set your computer in Clean Boot state and then try to install windows update.


By setting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.


How to troubleshoot a problem by performing a clean boot in Windows Vista, 7 or in Windows 8:


Note: After clean boot troubleshooting step, follow the steps outlined by “How to reset the computer to start as usual after troubleshooting with clean boot “in the provided link to return your computer to Normal startup mode.


For any Windows related issues please feel free to contact us or let us know and we will be glad to help.

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Question Info

Last updated March 24, 2018 Views 961 Applies to: