Windows Update KB 2962407 causes problem in Windows Media Player files

I get also the same problem with KB 2962407 update. I knew it by reading the previous question post on this Chat community.

I don't know how to prevent this in the future. I have already uninstalled that program, but I don't know how "to hide" it, as someone advised before in the forum.

I'm not an expert in the matter. I hope Microsoft decides to recover my confidence in doing updates. They must do something to avoid this problem, including a specific solution on next updates. I think this is urgent. Thanks


Question Info

Last updated April 4, 2019 Views 6,780 Applies to:
How do I stop update KB2962407 from even trying to download.  I had to change my settings from automatic to manual because of this.  when it gets applied, my laptop speakers don't work.

If you switched AU from Automatic to "Download but notify" or "Notify but don't download...," KB2962407 has already downloaded. To stop AU from attempting to install it (again?), you'll need to hide it - then immediately run the Windows Update troubleshooter & reboot.

~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.