Windows Update - Error Code 8024A000

I get an 8024A000 error code when I try to run windows update.

I am running Windows 8 on an new Acer Aspire V5. It is 2 months old and it has not received any updates. I have tried running the troubleshooter and some of the solutions posted on the Community site without joy.
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Hi Neil,

1. Are you facing this issue with any particular update or with all updates?

2. What is the update KB number for which you are getting this error?

3. Are you able to install other updates successfully?

4. Which troubleshooter did you use?

5. Did you make any changes to the computer prior to this issue?

 

Let us follow these methods:

Method 1.

I suggest you to disable Third party antivirus installed on the computer and check.
Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks

 

Method 2.

Boot the computer in a clean boot state and check the update status. A clean boot helps to verify if any third party application service or startup item is causing this issue.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7, Windows 8:http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

 

Method 3.

You may refer to this article to reset Windows Update Components and check the status.

How do I reset Windows Update components?: http://support.microsoft.com/kb/971058/en-us

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

 

Method 4.

Rename Software Distribution folder and check the staus.
Follow the steps.
a) Press the Windows + X keys and click/tap on Command Prompt (Admin).
b) On the open Command Prompt window, type these commands one by one and hit enter after each command.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

d) Wait for the process to complete.
e) Close the Command Prompt and restart the computer.
Now, go to Windows Update and try installing the updates. Check if it helps.

 

Reply with the status of the issue and we will be glad to offer our assistance.

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Thanks for the response. Unfortunately the four solutions presented did not resolve the issue. Following your method numbering:

1. Disable firewall. (I use McAfee Internet Security Suite)

> Same message

2. Clean Boot.

> First time I tried to run Windows Update I get the 80240440 error. After running the Windows Update Troubleshooter I get an 8024A000 code.

3. Reset Windows Update Components.

> Back to my original 8024A000 error code.

4. Modify Software Distribution folder

> Unable to modify catroot2 folder, with Windows saying access denied. Following reboot, same problem persists.

In relation to your initial questions, I have not been able to update any windows software. I have tried using the onboard troubleshooter.

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Hi Neil,

 

Thanks for the reply.

 

Try to take ownership of the Folder and then follow the steps from Method 4 again from my previous reply.

 

Give full permission to the folder. Steps to follow

i. Right click on the Folder select “Properties”.

ii. Select “Security” tab.

iii. Choose “Edit” button(if prompted to click continue, please click on continue).

iv. Select “Add type” in ‘Everyone’ (without quotes).

v. Click on “Check names”.

vi. Click Ok.

vii. Under Group or user name select “Everyone”.

viii. Under “Permissions for system” check “Allow full control”.

 

Reply with the status of the issue and we will be glad to offer our assistance.

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Hi Srimadhwa

This solution gives me some progress. Windows update now indicates a list of updates available. When I try to download and install I get a further error 80072EFE. Most of the posts on the community site indicate that this could be a malware. I have run the Kaspersy malware checker recommended and found nothing.

Still not getting to download those precious updates. Any further suggestions?

Thanks

Neil

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Hi Neil,

 

Run a full computer scan with Microsoft Safety Scanner to make sure that the computer is virus free.

Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

 

Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate virus if any.

 

 

Thanks.

 

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Srimadhwa

The scan shows no viruses. I also tried a couple of other from the Community site for this error and drew a blank. Still no joy with updates. Makes no difference whether I try a full batch (1GB) or a single small file (46KB). Same 80072EFE error results.

Any clues on where to go next?

Neil.

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Hi Neil,

This error is generally caused by the connectivity issues.

I would suggest you to uninstall McAfee and then check if you can install the updates.

Note: Don't worry about the viruses, as your computer wil still be protected with Windows Defender.

Once you check the functionality you may install the McAfee.

Also perform sfc scan.

Refer to the following suggestions:
a. Type “cmd” on the Start screen.

b. Right-click on it and select “Run as administrator”.

c. Type the following command and press Enter:

 

sfc /scannow


Hope this helps.

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Babu thanks for this. Unfortunately no joy. Uninstalled Mcafee and got same error. Have reinstalled.

The scan gets to 52% during the verification and finds corrupt files. It then generates a CBS.log file.

Neil.

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Hi Neil,

Let's refresh the operating system files. Refer to "Refresh your PC without affecting your files" section from the following link.


http://windows.microsoft.com/en-IN/windows-8/restore-refresh-reset-pc

 

Refresh Warning: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.


Hope this helps.

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Babu,

 

I did try running this before without any luck.

 

I was using a vpn yesterday and was able to download the updates through that. Does that suggest a more specific type of problem?

 

Ideally, I don't want to use a vpn all the time, but it is a work-around if nothing better comes along.

 

Neil.

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Last updated May 12, 2021 Views 8,699 Applies to: