windows 8 won't install KB2770917 update, why?

Windows fails to configure KB2770917 windows update and install it.
 

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Last updated March 24, 2018 Views 6,448 Applies to:

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Hi Randy,

 

As I understand you are not able to install Windows update KB2770917. To help you suggest steps to resolve the issue I would appreciate if you could answer the following questions:

 

1.       Are you able to install other Windows updates without any issues?

2.       Do you have any third party security program installed in the computer?

3.       Do you get any error messages or codes?

4.       Are you aware of any changes made to the computer prior to the issue?

 

You may go through the steps from the link and check if it helps.

 

http://windows.microsoft.com/en-US/windows-8/troubleshoot-problems-installing-updates

 

if the issue persists you may start the computer in a clean boot state. Clean boot helps eliminate any third party software conflict.

 

Follow the steps to perform clean boot:

 

Step 1:

 

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

f) Click ‘OK’, and then click Restart.

 

Step 2: Enable half of the services

 a. Follow steps 1a and 1b to start the System Configuration utility.

 b. Click the Services tab, and then click to select the Hide all Microsoft services check box.

 c. Click to select half of the check boxes in the Service list.

 d. Click OK, and then click Restart.

 

Step 3: Determine whether the problem returns.

 If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

 

 If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

 

 If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

 

Step 4: Enable half of the Startup items

 

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

Step 5: Determine whether the problem returns

 

 If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

 

 If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

 

 If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

 If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

Step 6: Resolve the problem.

 

 After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

 

Step 7:

 

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

 

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

 

Then try installing the update manually after you perform the steps from the link.

 

Hope this helps and provide us with more information if you need further assistance. We will be glad to assist.

Rohit Chettri
Forum Moderator

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Hi,

 

I have exactly the same issue as Randy.

My answer to your questions are:

 

1. yes

2. yes

3. yes, after 13 and 15% of the install, I get an error message. then a retry, then an error message and a undo. Very time consuming all this.

4. no

 

I started the rather complicated procedure to localize the problem, but with no luck so far  and there is work to be done, other then installing and reinstalling the update, start and restarting my computer.

 

The question is: why do the other updates install without a problem?

 

Best regards,

 

Jos

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I too am having this problem, Jos.

Has Microsoft (or anyone else) come up with a less complicated solution to the problem?

Best regards,
MB

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Hi MB,

Not that I'm aware of. I was hoping they  would have found a fix. Strange that all other updates install without problems.

Jos

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The problem for me was the service Nalpeiron Licensing Service.  I believe the spyware known as Norton installed it. 

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Nalpeiron licensing service is software, used for licensing software, used by many software developers I believe. I already had problems with it in the past but when no longer present, the software no longer is licensed and deactivated. So what to do? 

Jos 

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Hello, Rohit

I used the solution that you provided and update KB2770917 still will not install.  Today, I did a complete reinstall of Windows 8 with no programs of any kind installed and that did not resolve the problem either.  

All of the other 13 updates installed properly.  However, update KB2770917 "fails to configure" after 15% update.  Is there any real solution to this problem?

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Had similar problems, but resolved today (found solution without moving back all temp and log folders);

First to found what wrong in your situation after fail open cbs.log (take access to it and open or copy somewhere);

Prev. I tried add fullaccess for auth. user; then for everyone for all files and folders under c:\;

After all I check cbs.log and found a lot of errors:
2012-12-03 17:02:12, Error                 CSI    00000041 (F) Volume serial # mismatch. Tempdir is (path:[l:44{22}]"\??\C:\$$PendingFiles\", serial:3336524844 (0xc6df542c)). Target is (path:[l:100{50}]"\??\C:\Windows\System32\wdi\perftrack\pdc-mw.ptxml", serial:2093815692 (0x7ccd178c))
[gle=0x80004005]
2012-12-03 17:02:12, Error                 CSI    00000042@2012/12/3:15:02:12.803 (F) base\wcp\sil\fs_buffered.cpp(3212): Error STATUS_NOT_SAME_DEVICE originated in function Windows::Rtl::SystemImplementation::CBufferedFileSystemProvider::CreateOrOpenContentsFile expression: (null)
[gle=0x80004005]

looks like MS dev. team create a mistake inside "base\wcp\sil\fs_buffered.cpp(3212)";
I had prev. moved such folders via 'mklink' to other drive: LogFiles, Logs, Panther, PerfLogs, Prefetch, SoftwareDistribution, wdi, WER, winevt; and win and user temps folder to RamDrive;

Solution was next:
- added temp dirs via 'mklink' at 'C:\' and point to same other drive as LogFiles, Logs, ....
- config temp dirs to 'mklink' non real folders at 'C:\';
- created via 'mklink' at 'C:\' folder '$$PendingFiles' and point to same other drive;
- open 'security' tab for 'mklink' '$$PendingFiles' at 'C:\', open more details and disable only delete for 'everyone';
and as result Update was installed sucessfull....




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Hello Max Optimus,

Your solution may be understandable to programmers, but not for non-experts (such as myself).  I will continue to wait to see if a less complex solution comes along (hopefully something sensible from Microsoft).

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Hello Max Optimus,

Your solution may be understandable to programmers, but not for non-experts (such as myself).  I will continue to wait to see if a less complex solution comes along (hopefully something sensible from Microsoft).
I can provide more user friendly instruction;
But first of all run update again, then check C:\Windows\Logs\CBS\CBS.log to be sure what cause problems in your situation;
(simple: copy file to desktop and open with notepad, then search for Error and post first error that causing problems);
Did you have move some folder from default place? (temp, wdi logs, or some other...)

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