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Windows 8 Update Failing On KB2770917

Twilight Garden asked on
Windows Update is failing on update KB2770917. Very annoying due to the fact that this update requires a reboot. Here is what is happening exactly:

1. Indicate KB2770917 update is available
2. Download update
3. Begin install process
4. Ask for reboot
5. (manual reboot)
6. Fail installing update at 15%
7. Reboot machine
8. Fail installing update
9. Give up and revert changes
10. Reboot machine
11. Repeat 1 - 10

Here is the XML data from the Event Viewer:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
  <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
  <EventID>20</EventID>
  <Version>1</Version>
  <Level>2</Level>
  <Task>1</Task>
  <Opcode>13</Opcode>
  <Keywords>0x8000000000000028</Keywords>
  <TimeCreated SystemTime="2012-11-14T03:07:15.600253500Z" />
  <EventRecordID>6257</EventRecordID>
  <Correlation />
  <Execution ProcessID="428" ThreadID="5408" />
  <Channel>System</Channel>
  <Computer>Meesh_Desktop</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="errorCode">0x80071a90</Data>
  <Data Name="updateTitle">Update for Windows 8 for x64-based Systems (KB2770917)</Data>
  <Data Name="updateGuid">{3C0B7982-7F60-4224-9631-D5EF4508F2AD}</Data>
  <Data Name="updateRevisionNumber">200</Data>
  <Data Name="serviceGuid">{7971F918-A847-4430-9279-4A52D1EFE18D}</Data>
</EventData>
</Event>

**UPDATE**
I have some information from my C:\Windows\WindowsUpdate.log file that might be helpful (assuming anyone from Microsoft is reading this!):

149c    Agent      * Found 1 updates and 77 categories in search; evaluated appl. rules of 1147 out of 2091 deployed entities
149c    Agent    *********
149c    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
149c    Agent    *************
149c    Agent    *************
149c    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
149c    Agent    *********
149c    Agent      * Online = No; Ignore download priority = No
149c    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
149c    Agent      * ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party service
149c    Agent      * Search Scope = {Machine & All Users}
149c    Agent      * Caller SID for Applicability: S-1-5-18
1854    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {E9C77F09-F320-44A1-A130-CB7CDF88133F} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
1854    AU      # 1 updates detected
1854    AU    #########
1854    AU    ##  END  ##  AU: Search for updates  [CallId = {E9C77F09-F320-44A1-A130-CB7CDF88133F} ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}]
1854    AU    #############
149c    Agent    Update {E9F42135-F410-4C28-8817-11C8851F7B90}.2 is pruned out due to potential supersedence
149c    Agent    Update {29D32852-E8DD-4BA3-86E5-88A8BD3EB558}.3 is pruned out due to potential supersedence
149c    Agent    Update {DC53DD02-9746-453E-9B3A-6836C38D526D}.3 is pruned out due to potential supersedence
149c    Agent    Update {A93CC9A0-F898-4E96-97FF-0AA2338EFBE1}.4 is pruned out due to potential supersedence
149c    Agent    Update {EDCE5FC8-79C5-4B87-A73F-085F37ACF042}.2 is pruned out due to potential supersedence
149c    Agent    Update {C58379FD-6624-4E0D-AC6C-7D4BDF567F89}.2 is pruned out due to potential supersedence
149c    Agent    Update {03106CDC-4001-44DE-B59F-E6C0C2B3430E}.2 is pruned out due to potential supersedence
149c    Agent    Update {258AE4BD-202B-48B1-AFCB-FD7025FF2C6A}.2 is pruned out due to potential supersedence
149c    Agent    Update {DFCBFC33-3A10-4BA4-9385-78EB9F97D4A5}.2 is pruned out due to potential supersedence
149c    Agent      * Added update {B2DBA75C-03ED-4BA2-BB49-9A0F688B1523}.5 to search result
149c    Agent      * Added update {B2DBB08C-5426-4F11-8410-F624205DE182}.3 to search result
149c    Agent      * Added update {F1E23E9C-15BB-4B3F-9CD0-9A1A8DEDEB93}.5 to search result
149c    Agent      * Added update {9524B405-AB2E-419F-A60D-0BD1AD7A3668}.2 to search result
149c    Agent      * Added update {A37E9B8B-317A-4ADE-8162-19EDEB6600E9}.2 to search result
149c    Agent      * Added update {B8DABBB2-FA83-404C-9E70-36AC4BB18DB0}.2 to search result
149c    Agent      * Added update {05AA8B8F-3962-4AA7-9228-CEBE382555DF}.3 to search result
149c    Agent      * Added update {91D2381D-1E7C-40DD-9427-156FE1E296E5}.4 to search result
149c    Agent      * Added update {DFDE3EA3-89E9-4449-B70A-7B63E606AD4E}.2 to search result
149c    Agent      * Added update {27179738-7FFA-467B-8909-E5E908BD8263}.2 to search result
149c    Agent      * Found 10 updates and 23 categories in search; evaluated appl. rules of 66 out of 111 deployed entities
149c    Agent    *********
149c    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
149c    Agent    *************
1854    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {7C05C420-557A-464D-B30A-CAEE6D5CAD46} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
1854    AU      # 10 updates detected
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:B2DBA75C-03ED-4BA2-BB49-9A0F688B1523 with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:B2DBB08C-5426-4F11-8410-F624205DE182 with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:F1E23E9C-15BB-4B3F-9CD0-9A1A8DEDEB93 with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:9524B405-AB2E-419F-A60D-0BD1AD7A3668 with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:A37E9B8B-317A-4ADE-8162-19EDEB6600E9 with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:B8DABBB2-FA83-404C-9E70-36AC4BB18DB0 with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:05AA8B8F-3962-4AA7-9228-CEBE382555DF with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:91D2381D-1E7C-40DD-9427-156FE1E296E5 with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:DFDE3EA3-89E9-4449-B70A-7B63E606AD4E with hr:80070057, Skipping this update..
1854    AU    WARNING: InitPerUserUpdate failed for Update ID:27179738-7FFA-467B-8909-E5E908BD8263 with hr:80070057, Skipping this update..
1854    AU    #########
1854    AU    ##  END  ##  AU: Search for updates  [CallId = {7C05C420-557A-464D-B30A-CAEE6D5CAD46} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
1854    AU    #############
1854    AU    All AU searches complete.
1d4    Shutdwn    Checking to see whether install at shutdown is appropriate
1d4    Shutdwn    user declined update at shutdown
1d4    AU    AU initiates service shutdown
1d4    AU    ###########  AU: Uninitializing Automatic Updates  ###########
1d4    WuTask    Uninit WU Task Manager
1d4    Report    CWERReporter finishing event handling. (00000000)
1d4    Service    *********
1d4    Service    **  END  **  Service: Service exit [Exit code = 0x240001]
1d4    Service    *************



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The answered status icon Answer
kristopherk09 replied on

I finally got it (2770917)  installed by stopping the Nalperion Licensing Service, nlsx86cc, update installed fine from manual/stand alone download/installer.
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Most Helpful Reply
PaulRust replied on
Was having the same problem with KB2770917. Just found a solution that worked.

Hit windows key + R to open Run command.

Type in msconfig.exe and hit enter
go to the Services tab on the top
Check the box on the bottom that says hide all microsoft services
Click Disable all
Restart the computer
Install update

After installation follow the same instructions but click enable all instead of disable all and restart again and everything should be good. Hopefully it works for others.
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