Windows 8 Pro - Hangs When Installing Updates or Adding Features

I recently upgraded Windows 7 Home Premium to Windows 8 Pro.

 

Each time Windows Update runs, it installs the updates, and then when it restarts, it locks up on:

 

"Preparing to Configure Windows"

 

You then have to hard-reset the laptop, and it will then restart. Sometimes it boots normally, and sometimes it says that you have had issues and need to start in Safe Mode etc.

 

If you then check Event Viewer, it shows that the updates have installed ok.

 

I have since found I get the same issues when trying to install additional Windows Features. I have attempted to install Media Center and Hyper-V. Media Center stuck at "Preparing to Configure Features", but did show as installed after a hard reset. Hyper-V failed to install and rolled back.

 

Does anyone know why it may be sticking at this stage? Or how I can identify why?

 

Thanks

 

Graham

Hi,

Thank you for bringing up the issue to Microsoft Community!

I would suggest you to follow the Methods given below:

Method 1: Open the Windows Update troubleshooter.

Step1: Press “Windows + C”.

Step 2: Type in Control panel.

Step 3: In the search box, type troubleshooter, and then click Troubleshooting.

Step 4: Under System and Security, click Fix problems with Windows Updates.

If the issue still persists, kindly go ahead and follow this method.

Method 2: uninstall the third party antivirus:

Step1: Press “Windows + C”.

Step 2: Type in Control panel.

Step 3: In the search box, type uninstall the programs.

Step 4. Go-ahead and uninstall the third party antivirus.

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Try installing the Windows updates or adding features

If the issue still persists, kindly go-ahead and perform the clean boot.

Method 3:
Set the computer in ‘Clean boot’ state to check software conflicts. Refer the following steps:

Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
f) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services:
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.

Step 3: Determine whether the problem returns:
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items:
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns:
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem:
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) Restart the computer and check with the issue, if the issue persists follow the next method.

 

Method 4:  Run SFC / Scannow. Please follow the below steps:

Run the System File Checker (SFC) scan. Follow these steps:
a) Boot to the desktop view.
b) Open command prompt, right click in the left corner when the Start window appear and select command prompt (admin).
c) Type the following command, and then press ENTER:
sfc /scannow.

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

 

Give this a go; I’m confident you will find what you need here. But if you face any further issue please reply back to this post and we'll be happy to assist you further.

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Question Info


Last updated March 24, 2018 Views 1,360 Applies to: