Unable to install Windows updates. Stuck at configuring windows at 30% and restarts

Original title: Pre-installed windows 8 configuration of ne updates

 

I have a new laptop with pre-installed windows 8. Windows Updates will install on windows 8 but will not configure. Configuration gets up to 30%(if I am lucky) and then reboots.  It tries to resolve the 'problem' itself but is never successful.  I have to then retsore to previous settings in order to get access to windows 8 again.  I am a novice user and have no idea what the problem is.

Answer
Answer

Hi,

 

Welcome to Microsoft Community

 

From your issue description I understand that you are unable to install Windows Updates and the screen gets stuck at configuring Windows updates page at 30% and restarts. I do understand the inconvenience. I am here to help you.

 

I would suggest you to perform the following methods and check if it helps to resolve the issue.

 

Method 1: Disable Security Software temporarily

I would suggest you to disable any security program on your computer temporarily and check if it resolves the issue.
After checking for the issue you need to re-enable the security program on your computer.

Note: Running the computer without firewall or the anti-virus software is a potential threat to the computer; make sure to enable the security software after completing the troubleshooting steps and after identifying the issue.

 

Method 2: Perform System File Checker

a)       Press the Windows + X keys and click/tap on Command Prompt (Admin).

b)       In the elevated command prompt, type sfc /scannow and press Enter.

NOTE: This may take a while to finish running.

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. When the scan is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are found, the System File Checker tool lets you fix the integrity violations

 

Method 3: Check in Clean Boot
To help troubleshoot error messages and other issues, you can start Windows 8 Release Preview by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Put the computer in clean boot and try to install the updates.

Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item that are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.

Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem,

Repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem.
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Alternatively, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

 

Method 4: Error: Failure configuring Windows updates. Reverting changes. Do not turn off your computer when you try to install Windows Updates

http://support.microsoft.com/kb/949358

 

Method 5: Windows Update hangs when downloading or installing updates

http://support.microsoft.com/kb/2700567

 

Method 6: Perform a Refresh your PC and try to install the updates.

a)      Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

b)      Under PC settings, tap or click General.

c)       Under Refresh your PC without affecting your files, tap or click Get started.

d)      Follow the instructions on the screen.

Note: Performing a Refresh your PC will restore the current Windows installation to the version of the installation. This also requires the installation of all updates that are not included on the installation. Apps you installed from disc or websites will be removed. There will be a list of removed apps saved on your desktop.

Reference:-

http://windows.microsoft.com/en-US/windows-8/troubleshoot-problems-installing-updates

 

Hope it helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

 

Regards!

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Last updated June 10, 2020 Views 5,602 Applies to: