Installing Updates on Windows 8 (KB2807986) and (KB2781197) fail with Code 80070003

9 Updates identified but Security Update for Windows 8 (KB2807986) and Update for Windows 8 (KB2781197) fail with Code 80070003

Retry of the 2 failed updates unsuccessful

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Hi,


Thank you for choosing Windows 8 and welcome to Microsoft Community Forums.

 

Based on the description provided, you are getting an error message “80070003”when you try to install to install the updates.

 

1. Have you made any recent changes to the computer?


As security updates are failing, this could be caused by security programs installed on computer. I would suggest you to follow these steps for this particular error code and check.

Method 1:


I would suggest you to run Windows Update troubleshooter and check.

Follow these steps to run Windows Update troubleshooter.

a. Press Windows key + W and type troubleshooting.
b. Select Troubleshooting.
c. Select View All on the top left corner.
d. Run Windows update troubleshooter.

Method 2:


I would suggest you to remove the temporary files that Windows uses to identify updates for your computer.

Step 1: Stop Windows Update service


Follow these steps to stop Windows Update service.
a. Press Windows key + R and type “services.msc”.
b. Search for Windows Update service, right click on it and select Stop.

Step 2: Delete Temporary Update files


Follow these steps to delete temporary files.

a. Press Windows key+ E and double-click the local hard disk where Windows is installed.
b. Double-click the Windows folder, and then double-click the SoftwareDistribution folder.
c. Double-click the DataStore folder to open it, and then delete all files in the folder.
d. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, delete all files in the folder, and then close the window.

Step 3: Start Windows Update service


Follow these steps to start Windows Update service.

a. Press Windows key + R and type “services.msc”.
b. Search for Windows Update service, right click on it and select Start.

 

Method 3:


I suggest you to download and install these updates manually from the link given below and check if it resolves the issue.

 

http://www.microsoft.com/en-in/download/default.aspx

 

Hope it helps.

 

If the issue with installing updates persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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I have tried all of the above and still have issues. Please advise. Even method 3 does not work.

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I have exactly the same problem here, also tried those alternatives and none have worked.

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Hi,

I suggest you to perform the following steps and check if it helps.
Method 1:

I suggest you to disable the antivirus if you have any on the computer and check if it helps.


Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:

Try to install the updates in Clean Boot and check if you still face the issue.
Place the computer in clean boot and check if the issue persists. You may follow the article mentioned to perform a clean boot.

Perform a Clean Boot

Follow the instructions (Step 1 for Windows 8) given in this link to perform a clean boot:
Note: After performing the troubleshooting steps in clean boot, follow these steps to return the computer to Normal startup mode.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the General tab, click the Normal Startup option, and then click ock.
d) When you are prompted to restart the computer, click Restart.

If you face any Windows issues in future, let us know and we would be glad to assist you.

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Disabled the antivirus/Windows Defender and tried the clean boot, still getting the same error. Follow the report from the Event Viewer:

Fault bucket -775818970, type 5
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.8.9200.16465
P2: 80070003
P3: 3875B385-7F22-4577-98C0-30D8CCEEA69F
P4: Install
P5: 101
P6: Unmanaged
P7: 80070003
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.8.9200.16465_f78ca36a7af15ad28ad6d270371bd1d85920bde6_19497641

Analysis symbol:
Rechecking for solution: 0
Report Id: 892dc33a-8ea9-11e2-bedb-485b39523d6d
Report Status: 0
Hashed bucket: 33ee893197cec69b9038be9b5bd5491e

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Method 1: Fail, already tried this before your comment
Method 2: Not tried as fail for jonasraoni

@MS technicians: I suggest you get yourself a laptop with WIndows 8 OME on it and try and install the patches yourself.Then get cracking to reprogram a new, working version, of the patches. Stop giving us the usual "have you turned your computer on" responses. Most of us asking questions on this forum have a certain level of IT know-how, but do not have the time or the wish to get into serious debugging.

So please pull your socks up and get cracking!

Thx a bunch!



Hi,

I suggest you to perform the following steps and check if it helps.
Method 1:

I suggest you to disable the antivirus if you have any on the computer and check if it helps.


Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:

Try to install the updates in Clean Boot and check if you still face the issue.
Place the computer in clean boot and check if the issue persists. You may follow the article mentioned to perform a clean boot.

Perform a Clean Boot

Follow the instructions (Step 1 for Windows 8) given in this link to perform a clean boot:
Note: After performing the troubleshooting steps in clean boot, follow these steps to return the computer to Normal startup mode.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the General tab, click the Normal Startup option, and then click ock.
d) When you are prompted to restart the computer, click Restart.

If you face any Windows issues in future, let us know and we would be glad to assist you.

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Hi, 

i have had the same problem on three of my Windows 8 PCs at home.
None of the steps described here solves the problem.

So i tried "sfc /scannow" with administrative rights an it found some correctible errors.
After that, the update installs fine on every Workstation.

Maybe, you have the same problem and it helps.

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Windows\system32>sfc /scannow

Systemsuche wird gestartet. Dieser Vorgang kann einige Zeit dauern.

Überprüfungsphase der Systemsuche wird gestartet.
Überprüfung 100 % abgeschlossen.

Vom Windows-Ressourcenschutz wurden beschädigte Dateien gefunden und erfolgreich
repariert. Weitere Informationen finden Sie in der Datei "CBS.Log" unter "windir
\Logs\CBS\CBS.log",
z.B. "C:\Windows\Logs\CBS\CBS.log".
Hinweis: Bei der Offlinewartung wird die Protokollierung derzeit nicht unterstützt. 

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sfc /scannow did not help. got a different message as a result:

"Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios."

no luck so far. :(


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I too am encountering this problem with my month-old Microsoft Surface Pro. I ran the sfc /verifyonly command and it reported no problems at all.

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"sfc /scannow" with administrative rights worked for me.

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Last updated January 8, 2019 Views 8,243 Applies to: