Windows 8 Store Won't Open?

The title pretty much sums up my issue. I have never been able to access it since I upgraded, so I'm not sure where something went wrong. I don't really know how to go about fixing this issue, so any help would be greatly appreciated. Thanks in advance for any help!

 

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Last updated June 27, 2019 Views 247,890 Applies to:
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Hi Ben,

 

I will certainly help you with this issue.

 

1.      What happens while you try to access windows store?

2.      Are you getting any error code or error message? If yes, what is the complete error message?

3.      Are you using a Microsoft account or local account?

 

 

Let’s follow these methods and check if it helps.

 

Method 1: Check if the date, time and time zone are set according to your time and time zone.

 

Follow these steps to set the date and time:

 

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type “Date and Time” in the charms bar search.

c. Click Change date and time button (To change the time zone click on time zone tab).

d. Click Apply and Ok to save the date and time.

 

 

 

Method 2: Clear the store cache and check.


a. Press "Windows key + R".


b. Type wsreset.exe and click OK.

 

 

Method 3: Disable the proxy server and check.

 

a. Open Internet Explorer
b. Click Tools and then click Internet Options.
c. Then click the Connections tab.
d. Then click the LAN Settings button.
e. Then Uncheck the option which reads” Use a proxy server for your LAN”
f. Click apply and then ok.

 

 

Method 4: Perform clean boot and check.

 

 

a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
d) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
e) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
f) Click ‘OK’, and then click Restart.

 

I would suggest you to follow the step 2 from the following article to determine what is causing the problem.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

 

 

Note: After you have finished troubleshooting, follow the step 3 to reset the computer to start as usual.

 

 

 

Method 5: Download and run the app troubleshooter and check.

 

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

 

If anything in my post is unclear or you have further questions, do not hesitate to let us know. It is our pleasure to be of assistance.

 

Thank you.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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It's something fonts related.


Coincidentally someone else has just claimed that registering actxprxy.dll  is a fix...

 

http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/9ba1bd2a-6c5f-4839-bbd7-e5714ce702c0#a59d517c-5059-4cfc-b657-f96fac432cbc 

 

Also claimed that there was a duplicate post here but I couldn't find it (not that that would be conclusive proof that it doesn't exist).

 

 

FYI

 
Robert
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4 people were helped by this reply

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